Job Title: Assistant Cafe Leader
Reports to: General Manager
Classification: Full-time, hourly
Wage: $21-23/hour + tips + incentive bonus
What's the job?
Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards.
ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.
Key Responsibilities
- Execute onboarding and development for the cafe team
- Support GM with interviewing and onboarding of new hires
- Host palette development activities
- Disseminate new coffee updates to the team
- Validate level-progress
- Act with owner-eyes in the cafe to solve problems before they occur
- Surface problems to the manager with a solutions mindset
- Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time
- Suggest improvements or ways to refine processes, creating tools when necessary
- Review the P&L with the GM and take action for improvement
- Troubleshoot and perform preventative maintenance in the cafe Instill accountability in team members
- Perform regular QC for both food and beverages
- Deliver and pull feedback regularly with your team
- Coach Shift Lead and team members in time management, task completion, and intentional operation
- Send people home when appropriate
- Ensure the cafe is properly stocked
- Support GM in end of period duties
- Place orders (paper goods, Vesta, coffee, pastry) effectively
- Be kind, engaging, and knowledgeable about our offerings and about coffee generally
- Be positive and honest
- Display excellent hospitality to all customers and coworkers
- Hustle, serve guests with magical speed
- Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
- Customer service
- Coffee brewing and espresso extraction
- Drink finishing
- Serving food
- Dishwashing and general cleaning
- Handle cash and card transactions, ensuring accurate keeping of your till
- Hold keys for the shop, open/close the store
- Demonstrate proficiency in all roles of the shop, front and back of house
- Replenish inventory or make proper substitutions for pars
- Proactively pass on CS knowledge to new staff
- Coach and empower team members to take ownership of each customer’s experience
- De-escalate high-intensity customer interactions
- Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
- Act on behalf of the GM when no other leadership is present
- Understand and implement our mission, vision and values
- Apply “owner eyes” to all aspects of the shop
- Demonstrate mastery of formal staff training, feedback, and shop processes
- Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
Demonstrate the ability to improve the work - and the experience - - of the employees around you
- Manage up, bringing not only problems but also potential solutions, to your manager
- Share our absolute passion for coffee, food, and hospitality
- Open and/or close the coffeebar, and posses overall schedule flexibility
- Excellent time management and delegation skills
- Function well in a fast-paced and, at times, stressful environment
- Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
- Experience working with diverse teams
- Ability to move about the cafe space frequently throughout shift
- Ability to operate job related tools, such as espresso machines and coffee brewers
- Ability to communicate effectively with coworkers and customers
- Ability to frequently move prep items in bins weighing up to 40lbs
- Exposure to kitchen environment with hot surfaces
- We offer competitive salaries and (for this position) structured incentive compensation
- We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants
- Additional vision and dental benefits
- We offer a 401k plan with company matching funds
- Free drinks, one free bag of coffee per week, and discounts on all food and merch
- We are a growing company rooted in the LA area
- We have a proven track record of promoting from within
- We are a team full of passionate people who love what we do
