Position Summary:
The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.
Job Responsibilities:
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Greet, register, and check in patients; verify and update demographic and insurance information.
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Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
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Collect co-pays and inform patients of financial responsibilities.
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Schedule appointments and follow-ups per clinic guidelines.
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Answer and route phone calls; document and relay patient messages/triage calls.
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Maintain accurate records and scan required documents into the system.
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Print immunization records as requested by patients.
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Communicate patient arrival to clinical staff and support care coordination.
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Maintain a clean, organized front desk and waiting area.
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Balance cash drawer, complete daily reports, and perform closing procedures.
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Assist with medical records and administrative tasks as needed.
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Follow all safety, confidentiality, and organizational policies.
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Performs other duties as assigned.
Preparation and Training:
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Job duties require a high school education with additional specialized courses.
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Must be proficient in English oral and written communication.
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Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment.
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Must maintain excellent customer service abilities.
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Must maintain current NC driver’s license for occasional outside travel.
