Title: SENIOR BUSINESS ANALYST ? WORKDAY BENEFITS INTEGRATION SUPPORT
Location: Atlanta GA ? All days in Office Onsite Only Role
Workday ERP / Benefits Provider Integrations
Position Overview
We are seeking an experienced Senior Business Analyst to support stabilization and troubleshooting of integrations between Workday and external benefits providers. The analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams.
The primary focus is to trace issues across multiple integrations and determine whether observed behavior is caused by source data, Workday configuration, benefit or retirement plan configuration, integration logic, transaction processing, or expected system behavior. This role requires a hands-on analyst who can investigate issues across system boundaries and drive them toward resolution.
Key Responsibilities
- Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
- Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
- Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
- Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
- Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
- Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
- Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
- Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
- Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.
