Job Summary
We are looking for a Customer Service Representative to join our State Farm Agency team. This position is focused primarily on supporting existing customers, providing excellent service, and helping clients with their insurance policies.
Bilingual - English and Russian required
Responsibilities:
- Handle incoming calls, emails, and customer requests
- Assist existing customers with questions about their insurance policies
- Process policy changes and update customer information
- Help clients with billing, payments, renewals, and policy documentation
- Provide insurance cards, proof of insurance, and other requested documents
- Follow up on open customer requests and make sure issues are resolved
- Assist customers who are considering canceling their policies and help with retention
- Maintain accurate customer information and notes in the agency system
- Identify additional insurance needs and refer sales opportunities when appropriate
- Build and maintain strong relationships with existing customers
Requirements:
- Excellent verbal and written English
- Strong communication and customer service skills
- Ability to handle a high volume of calls and customer requests
- Strong attention to detail and organizational skills
- Comfortable working with CRM systems and multiple computer programs
- Previous customer service or insurance experience is preferred
- State Farm experience is a strong plus
- Spanish or Russian language skills are a plus
- Active insurance license is preferred; willingness to obtain required licenses is expected
What We Are Looking For:
We are looking for someone who is friendly, responsible, organized, and genuinely enjoys helping customers. You should be comfortable communicating with different types of clients, resolving issues, and working in a fast-paced environment.
This is primarily a customer service and client retention role, rather than a pure sales position.
Benefits:
Language:
Work Location: Remote
