Position
The Account Executive will serve as the primary coordinator between our customers, overseas manufacturing partners, and internal teams. The successful candidate will manage customer purchase orders, monitor production schedules, communicate delivery timelines, resolve issues proactively, and help ensure an exceptional customer experience.
This position requires excellent communication skills, strong organizational abilities, and the capacity to thrive in a fast-paced wholesale environment.
Key Responsibilities
- Manage customer accounts and maintain strong professional relationships.
- Process and administer customer purchase orders accurately.
- Coordinate purchase order fulfillment from order receipt through shipment.
- Communicate daily with overseas vendors and manufacturing partners regarding:
- Production status
- Sampling
- Order confirmations
- Shipping schedules
- Quality updates
- Delivery timelines
- Track production milestones to ensure on-time delivery.
- Monitor open orders and proactively identify potential delays.
- Work closely with Sales, Merchandising, Product Development, Logistics, and Accounting teams.
- Prepare and maintain order reports, production trackers, and delivery schedules.
- Coordinate revisions, changes, and customer requests throughout the order lifecycle.
- Ensure customer requirements and retailer compliance standards are met.
- Assist in inventory planning and allocation when required.
- Resolve order discrepancies, shipping issues, and vendor-related concerns promptly.
- Prepare customer quotations, order confirmations, and related documentation.
- Maintain accurate records in company ERP/order management systems.
- Participate in regular production and customer status meetings.
- Support management with reporting, forecasting, and special projects.
Qualifications
- Minimum of high school diploma, Bachelors degree is a plus.
Required Skills
- Excellent written and verbal English communication skills.
- Strong proficiency in Microsoft Office:
- Excel (formulas, sorting, filtering, pivot tables preferred)
- Outlook
- Word
- PowerPoint (plus)
- Outstanding organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Ability to prioritize multiple customer accounts simultaneously.
- Excellent follow-up and time management skills.
- Strong analytical and problem-solving abilities.
- Professional telephone and email etiquette.
- Ability to work independently while collaborating with cross-functional teams.
- Comfortable working in a deadline-driven environment.
What We're Looking For
The ideal candidate is someone who:
- Takes ownership of customer accounts.
- Is highly organized and dependable.
- Communicates professionally with customers and vendors.
- Follows through on commitments.
- Can manage multiple priorities without sacrificing accuracy.
- Works well under pressure and consistently meets deadlines.
- Is proactive in identifying and solving problems before they impact customers.
- Thrives in a collaborative team environment.
Why Join Us?
- Join a stable and growing New York jewelry company.
- Work with some of the largest retailers in the United States.
- Collaborative and supportive team environment.
- Opportunity for professional growth and career advancement.
- Exposure to global sourcing and international business operations.
- Competitive compensation based on experience.
- Paid holidays and paid time off.
- Health and other company benefits (where applicable).
Schedule
- Monday to Friday
- Full-time
- On-site
Compensation
Salary: Competitive and commensurate with experience.
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
