The Office Manager is responsible for overseeing the daily administrative operations of the childcare center. This role ensures smooth communication with families, supports staff, maintains accurate records, and helps the center remain compliant with all licensing and regulatory requirements. The Office Manager plays a key role in creating a welcoming, organized and professional environment.
Key Responsibilities:
Administrative Operations
- Manage front office operations and daily administrative tasks
- Maintain children’s files, enrollment records and attendance logs
- Ensures all paperwork meets state licensing requirements
- Inventory and maintain office and classroom supplies, submitting ordering needs on a weekly basis.
Family Communication & Customer Service
- Serve as the first point of contact for families and visitors
- Answer phones, emails, and inquiries in a timely and professional manner
- Assist with tours, enrollment and onboarding of new families
- Maintain positive relationships with families and address concerns appropriately
Compliance & Licensing
- Ensure compliance with state childcare licensing regulations
- Maintain student records
- Assist in preparation for inspections and audits
Staff Support
- Support hiring processes (scheduling interviews, onboarding paperwork)
- Maintain staff training records
- Assist with scheduling and staff communication
Center Operations
- Help coordinate events, meetings, and parent communications
- Maintain a clean, organized and welcoming front office environment
- Support the director with daily center operations and special projects
Qualifications
- High school diploma required
- 2+ years of administrative or office management experience (childcare setting preferred)
- Strong organizational and multi-tasking skills
- Excellent communication and customer service skills
- Proficiency in office software (eg. Microsoft Office or Google Workspace)
- Knowledge of Childcare Management Software (Procare) preferred
- Level 2 Background Check is required
- Completion of 45 Hour DCF Introductory Training (Required upon hire)
Key Skills & Competencies
- Attention to detail and accuracy
- Ability to handle confidential information
- Problem solving and conflict resolution
- Time management and ability to prioritize tasks
- Friendly, professional and approachable demeanor
Work Enviornment
- Fast paced childcare setting
- Requires frequent interaction with children, families and staff
- May require occasional lifting, standing and multitasking throughout the day
Schedule
The position hours are Monday through Friday, 9:00 AM -6:00 PM
Pay: $16.00 - $18.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
