Description:
Sayre Mansion is seeking a professional, service-driven Live-In Innkeeper to oversee the day-to-day operations of our boutique hotel and ensure an exceptional guest experience at every touchpoint. This is a hands-on leadership role responsible for front desk operations, guest services, breakfast service, housekeeping oversight, and on-site operational coordination.
The Innkeeper serves as the on-property ambassador of the hotel, balancing warm hospitality with operational discipline. The ideal candidate is highly organized, guest-focused, adaptable, and comfortable working across departments in a dynamic, hospitality-forward environment.
On-site housing is provided and is a condition of employment.
Sayre Mansion is committed to excellence in hospitality and to creating a welcoming environment for guests and team members alike. We encourage candidates who are passionate about service, quality, and boutique hospitality to apply.
Responsibilities
Guest Experience and Front Desk Operations
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Welcome guests upon arrival and departure; manage check-in/check-out procedures and process payments
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Serve as the primary on-site point of contact for guest needs, questions, and concerns
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Anticipate guest preferences and proactively deliver thoughtful, personalized service
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Respond promptly and professionally to guest inquiries, feedback, and service recovery situations
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Provide recommendations and information about local attractions, dining, and activities
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Create and maintain a warm, inviting, and polished guest environment
Reservations and Communications
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Manage and monitor reservations using the property’s booking systems
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Respond to guest emails and phone inquiries in a timely and professional manner
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Coordinate with the sales and reservations team as needed to ensure accuracy and guest satisfaction
Breakfast and Food Service
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Plan menus, shop for ingredients, and prepare breakfast daily for guests
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Maintain cleanliness, organization, and food safety standards in all food service areas
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Manage breakfast-related inventory and supplies
Housekeeping and Property Standards
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Oversee and assist with daily housekeeping operations
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Inspect guest rooms and public spaces daily to ensure cleanliness and quality standards are met
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Develop, implement, and maintain routine and deep-cleaning schedules
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Ensure housekeeping supplies and guest amenities are adequately stocked and maintained
Team Leadership and Supervision
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Train, supervise, and support front desk and housekeeping staff as needed
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Provide day-to-day guidance, schedule coordination, and workflow oversight
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Promote accountability, teamwork, and service excellence
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Recognize strong performance and address issues constructively
Administration and Budget
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Monitor inventory levels and order supplies within approved budget guidelines
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Track expenses and prepare routine operational reports as requested
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Coordinate with management and vendors on operational needs
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Support special events, packages, and on-property initiatives
Facilities and Safety
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Communicate maintenance needs and coordinate with the Maintenance Supervisor and vendors
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Ensure compliance with health, safety, and sanitation regulations
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Respond calmly and effectively to emergency situations, including after-hours incidents
Additional Duties
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Support basic marketing and guest communications efforts online, by phone, and in person, as needed
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Perform other duties reasonably assigned to support the successful operation of the property
Requirements:
Qualifications
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2+ years of experience in hospitality, hotel operations, or a related customer service role preferred
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Prior experience in a boutique hotel, inn, or bed-and-breakfast strongly preferred
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Demonstrated excellence in guest service and interpersonal communication
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Experience with reservation and property management systems
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Cooking or breakfast service experience preferred
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Bachelor’s degree in hospitality management or related field preferred
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Exceptional organizational and time-management skills
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Strong problem-solving and decision-making abilities
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Ability to manage multiple priorities in a fast-paced environment
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Professional demeanor with a warm, approachable presence
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High attention to detail and commitment to quality standards
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Comfortable working independently and taking initiative
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Basic computer proficiency and strong communication skills
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Ability to lift, push, pull, or carry items up to 50 pounds
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Flexibility to work mornings, evenings, weekends, and holidays as required by business needs
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Ability and willingness to live on property in employer-provided housing
