Description:
Join our team as a Seasonal Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences.
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Employment Type: Seasonal
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Shift: Flexible (Days, Evenings, Weekends, Holidays)
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Department: Front Office / Guest Services
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Greet guests in a friendly, professional manner during arrival and departure
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Process guest check-ins and check-outs efficiently and accurately
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Handle all forms of payment, including cash, credit cards, and room charges
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Assign guest rooms and manage room inventory and availability
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Enter and retrieve guest information, reservations, and billing details using property management systems
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Provide information about resort amenities, services, rates, and special packages
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Answer phones and respond to guest inquiries, requests, and concerns promptly
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Assist guests with directions, reservations, and special accommodations
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Maintain accurate records, including registration cards, receipts, and reports
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Prepare, run, and distribute daily reports as needed
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Monitor and maintain front desk supplies, brochures, and materials
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Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift
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Anticipate guest needs, resolve issues, and escalate concerns when appropriate
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Follow all safety, emergency, and resort procedures
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Support overall front office operations and perform additional duties as assigned
Requirements:
What We’re Looking For
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Must be at least 18 years or older
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High school diploma or equivalent required
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Previous customer service, front desk, or hospitality experience preferred (not required)
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Proficiency in Microsoft Excel and basic computer systems
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Strong communication and interpersonal skills
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Excellent attention to detail and organizational skills
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Ability to multitask and work efficiently in a fast-paced environment
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Professional demeanor with a strong guest service mindset
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Reliable, punctual, and team-oriented
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Ability to stand for extended periods of time
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Frequent use of hands for typing, handling documents, and operating office equipment
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Occasional lifting of up to 25 lbs.
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Ability to perform repetitive tasks such as data entry and phone use
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Fast-paced front desk environment within a busy resort setting
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Frequent interaction with guests, team members, and management
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Primarily indoor setting with consistent guest traffic
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Requires flexibility to work weekends, holidays, and peak seasonal periods
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Multitasking environment with frequent interruptions and shifting priorities
About Lake Lawn Resort
Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.
Disclaimer
This role includes a variety of responsibilities to support daily operations.
