General Manager – Plumbing Operations
Long Beach, CA
Mullen Plumbing | Family-Owned | Growth-Focused | Leadership Role
About Us
Mullen Plumbing is a family-owned company serving the Greater Long Beach area since 2016. Built on quality craftsmanship, honest service, and treating customers like family, we’ve grown year after year through strong leadership, accountability, and doing the job right the first time.
We’re looking for a Project Manager who thinks like an owner, leads with confidence, and thrives in both operations and people leadership. This is a hands-on leadership role that directly impacts our growth, culture, and profitability.
If you’re organized, decisive, calm under pressure, and love building strong teams and smooth systems — this role is for you.
Position Overview
The PM plays a critical leadership role at Mullen Plumbing. This position oversees daily operations, supports the team, protects profitability, and ensures the company runs efficiently, professionally, and in alignment with our mission and values.
You’ll act as the operational backbone of the company — managing technicians, coordinating jobs, improving systems, and solving problems before they become issues.
Primary Responsibilities
- Manage all active jobs from initiation through completion Supervise and support Service Technicians
- Oversee and guide Customer Service Representatives (CSRs) Direct day-to-day operational activities
- Present and sell plumbing solutions to clients Diagnose water, sewer, and gas systems
- Provide financing options and complete related loan documentation
- Coordinate with Dispatch to schedule team members for projects
- Develop project layouts and communicate scope details to team members
- Coordinate plan check approvals and work with Ashley or Trevor on permit processing
- Monitor job costs and sold hours to ensure profitability standards are met
- Promote and support company Membership programs
Secondary Responsibilities
- Conduct technician training and coaching
- Lead team meetings when the owner is unavailable
- Maintain shop cleanliness, organization, and systems
- Handle escalated customer concerns professionally
- Inventory and parts management
- Special order parts and deliveries
- Vehicle and equipment maintenance oversight
- Manage fuel cards and purchase cards
Technical & Field Leadership Expectations
This is not a desk-only role. The PM must be comfortable:
- Presenting and selling plumbing solutions to customers
- Diagnosing water, sewer, and gas systems
- Offering financing options and completing loan paperwork
- Supporting technicians in the field when needed
- Making real-time operational decisions
Who You Are (Character Traits)
A successful PM at Mullen Plumbing is:
- Honest and hardworking
- Positive and professional
- Calm, logical, and non-emotional under pressure
- Systems-oriented and organized
- Confident and direct, especially during difficult conversations
- Decisive and acts in the best interest of the company
- Accountable and results-driven
- A leader others naturally trust and respect
Required Skills & Experience
- Strong leadership and people management skills
- Excellent communication and organization
- Technical plumbing knowledge and troubleshooting experience
- Experience managing schedules and multiple projects
- Job costing and profitability awareness
- Ability to make logical, data-driven decisions
- Comfortable with technology/CRM systems
- Commitment to company mission, standards, and accountability
- Plumbing/service industry management experience
- Sales or service advising background
- Operations or project management experience
What Success Looks Like
- Jobs run on time and profitably
- Technicians are supported and accountable
- Customers are happy and issues resolved quickly
- The shop is organized and systems are smooth
- Owner can step away knowing operations are handled
- Revenue and efficiency continue to grow
Why Join Mullen Plumbing?
- Family-owned, supportive culture
- Real leadership influence (not corporate red tape)
- Growth opportunities
- Make a direct impact on the company’s future
- Work with a team that takes pride in quality and integrity
Pay: $85,000.00 - $120,000.00 per year
Benefits:
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- Paid time off
Work Location: In person
