Account Operational Executive
San Diego, CA area - supporting sites in southern California.
Full-Time | $100,000–$120,000 + Equity | Healthcare | Leadership | Patient Experience
Hybrid - Remote
About HALO Diagnostics
At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.
We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in San Diego and the surrounding area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.
What You’ll Do
Lead & Manage Teams
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Directly manage a team of 10+ non-exempt Patient Navigators across multiple California-area sites
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Monitor team performance, provide feedback, and conduct regular evaluations
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Oversee attendance, approve time sheets, and manage time-off coordination
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Initiate disciplinary action and ensure team accountability as needed
Champion Patient Experience
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Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
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Support Patient Navigators who guide patients through imaging and genetic testing journeys
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Serve as the operational link between frontline teams and leadership
Drive Operational Excellence
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Refine and maintain site workflows to support efficient patient flow and service delivery
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Partner closely with partner Site Managers to ensure seamless day-to-day operations
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Identify and resolve operational issues through data-driven decision-making and KPI analysis
Develop & Train Talent
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Train new hires and support ongoing team development in collaboration with the National Training Team
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Lead onboarding efforts for new team members and ensure readiness for new site launches
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Promote a culture of continuous learning and improvement
Collaborate Across Teams
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Serve as a key liaison between account management, training, and leadership teams
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Contribute to company-wide projects including new imaging center rollouts and staff transitions
Education
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Bachelor's degree in healthcare administration, Business Administration, Operations Management, or a related field required
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Equivalent combination of education and relevant healthcare operations experience will be considered
Required Experience
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5-8+ years of progressive experience in healthcare operations, account management, or clinical support leadership
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3+ years of people management experience, including direct supervision of teams of 8-10+ employees
- Experience supporting multi-site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments).
- Proven ability to manage non-exempt staff, including scheduling, timekeeping, performance management, and corrective action
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Demonstrated success improving patient experience, workflow efficiency, and operational KPIs
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Strong collaboration experience with clinical partners, site leadership, and cross-functional teams
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Comfortable operating in fast-growing or scaling healthcare organizations
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Experience leading teams involved in patient navigation, care coordination, or patient access services
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Hands-on involvement in new site launches, operational rollouts, or market expansions
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Experience working in hybrid or partially remote leadership models
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Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standard
Other Requirements:
- Excellent communication and organizational skills
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Ability to travel locally at least 50% of the time
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Proficiency with Microsoft Office Suite, especially Excel
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A flexible, hands-on approach with the ability to pivot as needed
Why Join HALO Dx?
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Competitive Compensation: $100,000–$120,000 annually
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Equity Options: Be part of a fast-growing, tech-forward healthcare company
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Comprehensive Benefits: Medical, dental, vision, 401(k), and more
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Make an Impact: Help transform lives through precision diagnostics and early detection
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Career Growth: Opportunity to scale with a nationwide healthcare innovator
