About Floor Authority
Floor Authority is a multi-market flooring company serving production builders, custom builders, commercial clients, and retail customers across the Southeast. We handle the full scope — from estimating and material sourcing to installation and warranty — with our own field teams, warehouses, and showrooms. We build our own technology to run the business, and we’re investing in the people, processes, and structure to support the next stage of growth. If you want to be part of a company that’s building something, not just maintaining it, this is the place.
Role Purpose
The Showroom Receptionist is the first face and first voice of Floor Authority. Every walk-in customer, every inbound call, and every scheduled measure starts at the front desk, and this role owns that first impression. Beyond the desk, the Showroom Receptionist keeps the showroom itself ready to sell: samples current and labeled, the catalog accurate in FloorCore, displays stocked, and the space clean and organized. The sales team closes business in this showroom every day — this role makes sure the environment, the samples, and the customer experience are never the reason a sale stalls.
Essential Duties & Responsibilities
Front Desk & Customer Experience
- Greet walk-in customers, understand what brought them in, and direct them to the right product section or sales team member.
- Answer and direct incoming phone calls promptly and professionally, taking accurate messages when needed.
- Schedule measure appointments, coordinating between customers and the field calendar.
- Ask satisfied customers for Google reviews at natural moments in their visit.
Sample & Catalog Management (FloorCore)
- Submit New Sample Requests in FloorCore and order samples from vendors.
- Receive new samples, place them in the correct showroom sections, label them, and update the catalog so FloorCore matches the floor.
- Update labels on existing samples as products and pricing change.
- Put away customer-returned samples the same day they come back.
- Restock grout chip displays and keep sample displays complete and orderly.
Showroom Upkeep
- Keep the showroom clean, organized, and presentable at all times, including vacuuming and tidying displays.
- Check bathrooms and restock supplies; keep the refrigerator stocked.
- Take out the trash on Fridays.
- Keep business cards stocked for the sales team.
Administrative Support
- Maintain the roof-access log and manage the roof key.
- Submit office supply requests to the designated supply owner.
- Support other departments when necessary.
Travel & Work Schedule
- Showroom-based in Myrtle Beach, SC — this is an on-site, front-desk role.
- Full-time position, Monday–Friday, standard business hours.
Desired Qualifications
- 1–3 years of experience in reception, front desk, retail, hospitality, or a similar customer-facing role.
- Warm and professional in person and on the phone — you make people feel taken care of within the first ten seconds.
- Organized and self-directed: you keep spaces, labels, and logs current without being asked.
- Comfortable learning and working in software daily (FloorCore training provided); basic Microsoft Office proficiency.
- Reliable and punctual — the front desk anchors the showroom and can’t sit empty.
- Comfortable with light physical activity (placing sample boards, restocking displays, general tidying).
Working Conditions
- Front desk and showroom floor environment with regular standing, walking, and customer interaction.
- Light lifting involved — flooring sample boards and display materials (typically under 25 lbs).
Company Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off and holidays
- Professional development opportunities
What Success Looks Like
Every Customer Is Greeted: No one stands at the desk wondering who to talk to. Walk-ins are welcomed quickly and connected to the right person or section.
The Phone Gets Answered: Calls are answered live, routed correctly, and messages actually reach their owner. Measures get scheduled right the first time.
The Sample Library Is Current: The showroom floor matches the FloorCore catalog. New samples are out and labeled within days, returns are put away same-day, and nothing on the floor is discontinued or mislabeled.
The Showroom Sells Itself: The space is clean, stocked, and organized — customers and the sales team never notice the upkeep because it’s always done.
Reviews Keep Coming: A steady flow of Google reviews comes from customers who were asked at the right moment by someone they liked talking to.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
