JOB TITLE: Thai speaking Sales Support
DEPARTMENT: Office
REPORTS TO: Sales lead/ Sales Manager/ Director of Sales
Job Summary:
The Sales Support will provide administrative, operational, and customer service support to the sales team, ensuring smooth execution of sales processes, improved client satisfaction, and the achievement of company sales goals.
Key Responsibilities:
Administrative Support:
· Sales Documentation: Prepare, proofread, and manage sales proposals, contracts, and other related documents.
· Broadline Portal Management: Update and maintain item records in Supplier Portal System to ensure accuracy and consistency.
· Reporting/Meeting Recap: Generate product allocation report, Stand up meeting recap, pipeline updates, and performance metrics for the sales team and management.
· Calendar Coordination: Schedule and coordinate meetings, managing team vacation calendar and WFH Day for the sales team.
Operational Support:
· Order Processing: Assist in processing customer orders, ensuring compliance with company policies and timelines.
· Inventory Checks: Collaborate with the warehouse and purchasing team to confirm stock availability and delivery schedules.
· Quote Management: Prepare accurate quotes and ensure timely follow-up with wholesales customers.
· Process Optimization: Identify inefficiencies in sales processes and suggest improvements to enhance productivity.
Customer Interaction Support:
· Inquiry Handling: Respond promptly to client inquiries via email, phone, or text messaging, providing accurate information or escalating as needed.
· Issue Resolution: Coordinate between customers and internal departments to resolve complaints or issues.
· Follow-ups: Ensure consistent follow-ups on leads, orders, and after-sales support to maintain strong customer relationships.
Team Collaboration:
· Coordination with Purchasing Team: Work closely with the purchasing team to align promotional materials and campaigns with sales strategies.
· Training Support: Assist in boarding and training new sales team members by providing resources and administrative help.
· Project Assistance: Support the sales team in preparing for trade shows, Spec Sheet and other special projects.
Qualifications:
· Minimum of 3-5 years of experience in the food service industry, ability to handle multiple tasks and prioritize effectively.
· Excellent verbal and written communication to interact professionally with clients and team members.
· Ability to work independently and as part of a team in a fast-paced environment.
· Proficiency in CRM software and Microsoft Office Suite, and other relevant tools.
· Resourceful and proactive in addressing customer and team challenges.
· High accuracy in handling data, documents, and communications.
· Spanish and english speaking.
Preferred Skills:
· Experience in selling food products, or services to restaurants, hotels, or other food service providers.
· Existing network of contacts within the food service industry.
· Strategic thinker with the ability to identify and capitalize on new business opportunities.
· Self-motivated and results-driven, with a strong sense of initiative and accountability.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Ability to Commute:
- Miami, FL 33167 (Preferred)
Ability to Relocate:
- Miami, FL 33167: Relocate before starting work (Preferred)
Work Location: In person
