JOB
This classification processes payments for utility services and property taxes, or admission fees for the zoo, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.
EXAMPLE OF DUTIES
Greets and assists customers at front desk or drive-through window with utilities services or ticket window and telephone at the zoo; performs customer service tasks, directs telephone calls appropriately, answers routine questions, and explains basic procedures and fees per established policies.
Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees, or admission fees and tickets; provides accurate change and issues receipts.
Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database.
Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
Trains in and assists with customer account functions such as: researches customer accounts, establishes payment arrangements, processes service requests, prepares service orders and other documentation, and maintains file system of departmental records.
Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department’s function.
SUPPLEMENTAL INFORMATION
Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification.
Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable.
** If you prefer to receive text messages regarding your application update, please include a current cell phone number on your application.**
Must include copies of driver’s license, diploma, GED, DD214, degree, etc. with application for consideration.
