General Manager (e)

Wildman Business Group LLC -
Warsaw, IN

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Job Details

Full-time

Qualifications

Plant management
Sustainability improvement
Succession planning
Performance improvement leadership
7 years
Road transportation operations
Customer retention strategy
Laundry services
Managing logistics operations teams
Route optimization
Inventory management
Process improvement standards implementation
Team leadership
Operational management
Coaching
Talent management
Regulatory compliance
Production safety compliance
Environmental compliance
Private fleet operations
Leadership development
Fleet compliance management
Achieving annual sales growth
Manufacturing facility experience
Team development
DOT (Department of Transportation) regulations
B2B business model
Financial operations management
Customer engagement
Profit & Loss statement

Full Job Description

Join our Team as the next General Manager

Location: Warsaw, IN (Regular regional travel and relocation flexibility required)

At Wildman, growth isn’t just a goal—it’s a way of life. We’re seeking a dynamic, results-oriented, and people-focused General Manager to join our senior leadership team. This role requires a proven operator who can lead complex service operations, drive profitability, ensure safety and compliance, and build a culture of excellence across multiple business lines—Uniform Rental, First Aid & Safety, and Facility Services.

If you thrive on leading teams, improving systems, and growing people and profits simultaneously, this is your opportunity to make a lasting impact within one of the most respected independent service providers in the Midwest.

What You’ll Do

As a key member of Wildman’s senior management team, you will:
- Lead Multi-Line Operations: Oversee day-to-day performance across uniform rental, first aid service, and facility supply lines, ensuring excellence in service delivery, production quality, and operational consistency.
- Drive Profit & Growth: Manage full P&L accountability, deliver annual revenue and margin targets, and develop strategies for customer retention and expansion in partnership with Sales and Service leaders.
- Ensure Fleet & Driver Safety: Champion the safe operation of Wildman’s regional delivery fleet. Maintain DOT compliance, reduce accident frequency, improve route efficiency, and promote a safety-first culture for all drivers and service representatives.
- Oversee Production & Plant Operations: Ensure laundry processing, product quality, inventory flow, and equipment uptime meet company standards for efficiency, safety, and sustainability. Lead Lean/5S and continuous improvement initiatives within the plant.
- Develop and Lead People: Recruit, coach, and develop high-performing managers and teams across Production, Service, and Administration. Build future leadership bench strength by fostering engagement, accountability, and recognition.
- Champion Customer Experience: Partner with customers and internal teams to ensure exceptional quality, on-time delivery, and responsiveness that drive loyalty and growth.
- Uphold Compliance & Culture: Ensure adherence to regulatory, environmental, and safety standards while modeling and promoting Wildman’s values—Relationships, Authenticity, Service, and Excellence.

Location

Home Base: Warsaw, IN
Travel: Regular travel to regional locations is required
Future Placement: This role is designed for future placement in a senior operational leadership role, location TBD

What You Bring

Operational Expertise: 7+ years of leadership experience in industrial laundry, route-based service, manufacturing, or logistics operations.
Proven Leadership: Demonstrated success managing large teams and leading through frontline managers in a fast-paced, customer-driven environment.
Financial Acumen: Strong command of business metrics—P&L, labor management, inventory, routing efficiency, and capital planning.
Safety Mindset: Experience overseeing vehicle fleets and DOT-regulated drivers, with a track record of reducing risk and improving compliance.
Customer Focus: Deep understanding of service operations, customer retention, and quality assurance within B2B environments.
Adaptability: Flexibility to travel across regional sites and relocate for future leadership opportunities within Wildman’s expanding network.

About Wildman

Wildman is a family-operated commercial laundry and service company headquartered in Warsaw, Indiana, serving customers throughout the Midwest. For more than 70 years, we’ve helped businesses stay clean, safe, and looking great through innovative solutions in uniform rental, first aid and safety, facility services, and branded apparel.

Our mission is simple but powerful: to wildly change lives by empowering people to flourish.

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