OM Seating is a vibrant, warm, design-forward manufacturer of office seating. As part of our Customer service team, our Mid-Level Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer experience on our products.
Are you a focused, driven, and roll-up-your-sleeves person who is looking to be part of a team? We want you!
Under this role you will:
- Be responsible for processing and entering purchase orders and accurately. This may include entering Federal/State contract purchase orders when necessary,
- Provide quotes to our customers when requested,
- Run necessary Order Entry reports as required,
- Handle incoming customer service calls/emails as required,
- Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc. to avoid product holds on incoming orders,
- Assist in parts, samples and warranty entries, literature fulfillment and other administrative duties to improve performance to the customer,
- Clarify open issues such as pricing and missing/unclear order information,
- Other duties as assigned.
Qualifications:
- Strong Data Entry skills
- Out-Side-The-Box thinking
- Able to learn to use ERP system (i.e., our company computer software)
- Detail-Oriented/Takes Initiative/Efficient
- Strong People Skills
- Must be able to type with speed and accuracy
- Proficient in 10key for data entry
- Demonstrated ability to work within teams & with different personalities
- Must be punctual, with dependable transportation
- Ability to multi-task in a fast-paced environment
- High degree of follow-through
Requirements:
- High School Diploma; Experience may be substituted for education
- Minimum of 3-5 years’ work experience in data entry
- Excellent Written/Verbal Skills
- Experienced with MS Office, especially with Excel, Word and Outlook
Details:
- Job Type: Full Time (40+ hours a week)
- One location: Ontario, CA
- Typical workday: 8:30a to 5:00p, M-F
- Pay Rate $20.00 – $23.00 Compensation may vary commensurate with experience.
Benefits:
- Medical/Dental/Vision Insurance
- 401k
- 401k Matching
- Sick Leave
- Vacation time
- Paid Holidays
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Ontario, CA 91761 (Required)
Work Location: In person
