Please note this position will be part time in our office and part-time at a customer location
The Help Desk Support Technician will be on the front lines providing technical services for the day to day execution of all client infrastructure activities by providing level one support. This relates to all company technology including: workstations, printers and vendor specific hardware and software. The Help Desk Technician will demonstrate technical job responsibilities, as well as the following competencies: dependability, great work ethic, customer service excellence, problem solving skills; and demonstrates values of respect, integrity and continuous improvement.
Ideal candidate will have a in depth understanding of Windows 7/Windows 10 Operating system along with in depth understanding of hardware and failures that may occur. Candidate should have ability to troubleshoot basic issues that may occur such as BSODs, Viruses, Driver and Software Issues.
Technical Job Responsibilities:
- Tracking/Follow up on support tickets, tasks and requests to ensure the services were delivered according to client promised dates.
- Work to solve client issues via phone support, remote connections, and/or onsite support.
- Provide support to technical issues involving Microsoft’s core business applications and operating systems.
- Hardware and Software troubleshooting.
- Imaging laptops following our process and procedures for workstation buildouts.
- Setup desks as needed for any new hires or any moves that may occur within our different office locations.
- Maintain, analyze and troubleshoot software issues
- System documentation maintenance
- Additional Job Responsibilities:
- Quality, accurate, and timely execution of all client service deliverables to ensure Company receives at least a “VERY GOOD” customer rating from all Clients.
- Responsiveness to client inquires required: follow through on all client requests and address issues immediately
- Coordinating and manage the support of client requests to ensure client satisfaction is met
- Inputting and maintaining accurate computerized requests daily
- Answering phone and responding to customer requests, questions, & issues daily
- Provide customers with project, job status, and service information daily
- Identifying, researching, and resolving customer issues in a timely fashion to ensure ultimate client satisfaction
Experience Requirements: Physical, Travel and Other Job Specific Requirements:
- Computer & system savvy – must demonstrate proficiency in Windows 7, Windows 8, Windows 10 and Mac OS X
- Basic workstation troubleshooting issues from connectivity/Hardware/Software skills
- Proficiency within Microsoft Office applications
- Experience in using different browsers IE, Firefox, Chrome
- Knowledge of imaging and backing up workstations
- Strong written and verbal communication skills
- Strong analytical, mathematical skills are necessary to perform your everyday duties
- Keen attention to detail, organization, and strong follow up skills are required.
- Reliable transportation a must (vehicle with ability to travel to other offices on short notice)
- Extended and on-call hours required at times in case of emergency to support client requirements
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Ability to commute/relocate:
- Mount Laurel, NJ 08054: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 2 years (Required)
- Windows: 2 years (Required)
Work Location: Hybrid remote in Mount Laurel, NJ 08054
