This role is based at one of our corporate offices in McLean, VA or Memphis, TN
This is your chance to be part of an in-house Brand Performance Support team that deliver responsive and effective support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business! As a Director, Enterprise Initiatives Support - Commercial, you will work with Hilton Commercial Performance teams and the Global Brand Organizations. You will also collaborate with multiple Hilton partners to provide resources that support hotel leaders. These resources will support new openings, conversion ramp-up, performance delivery, and service optimization. On the Enterprise Initiatives Support team reporting to Senior Director Enterprise Initiatives Support, you will support programs including annual RFP processes, Hilton for Business, Global Week of Engagement plus many others.
What you'll do during a typical day:
- Work in partnership with Hilton Commercial teams to lead the BPS support of enterprise-wide commercial initiatives and programs. This will ensure maximum participation and compliance at the property level through comprehensive strategy development and implementation.
- Monitor commercial initiative property-level and owner portfolio level adoption and post-launch performance, identify trends, and develop mitigation plans to improve success measures when needed.
- Project manage multiple in-flight and upcoming commercial initiative projects simultaneously.
- Use knowledge of Hilton commercial systems, tools, programs and operations to uncover opportunities to improve property-level commercial performance at scale.
- Lead, oversee, and partner with a Senior Manager across all the commercial initiative support provided through BPS.
How you'll collaborate with others:
- Develop relationships with senior leaders within Brand Management Americas, Commercial Services, Hilton Worldwide Sales and other commercial partners leading enterprise-wide commercial programs and initiatives.
- Represent the voice of property-level and above-property sales teams as it relates to the commercial programs when working with Hilton Commercial teams.
- Be a thought-partner with Hilton Commercial teams to improve the effectiveness and property-level adoptability of commercial initiatives.
- Offer critical and detailed review of hotel-facing commercial resources and communications.
- Design and deliver compelling presentations that translate commercial initiatives into clear, actionable insights and support internal promotion across partners.
Deliverables you'll take ownership of:
- Annual hotel RFP communications, engagement metrics and resource refresh.
- Group Hub materials and resources.
- Quarterly hotel Sales Spotlight e-communication with a focused business need topic.
- Ensure Brand Management Americas teams have what they need to support commercial goals with a variety of stakeholders.
You have these minimum qualifications:
- Seven (7) or more years of relevant professional experience
- Three (3) years of Hilton Commercial Hospitality experience
- One (1) year in facilitation (both in person and virtual), training and presentation development
- One (1) year experience creating hotel facing resources including job aids, checklists, and implementation guides
- Understanding of meaningful commercial performance data to category, brand and field level hotel industry statistics
- Microsoft 365 proficiency (Outlook, Teams, PowerPoint, Excel, Word, Copilot (AI) and OneNote)
- Travel 10% of the time
It would be useful if you have:
- BA/BS Bachelor's Degree
- Three (3) years in hotel sales or revenue management
- Five (5) years of hospitality experience
- Three (3) years of Hilton Branded Hotel experience
Two (2) years of project management experience
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At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $110,000 – $160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
