Job Title: Implementation Specialist (Sales Support / Technical Setup) - Entry Level Role
Company: ImpactWest
Location: Irvine, CA | Full-Time | In-Field & In-Office
About Us
ImpactWest is a rapidly growing business technology solutions provider delivering Managed IT, Cybersecurity, Unified Communications, A3/A4 Print Solutions, and Physical Security systems. As an authorized provider and reseller of Impact Networking, we bring enterprise-level technology solutions to organizations across the region while maintaining a high-performance, customer-first culture.
We are building a best-in-class operations team to support our sales organization and ensure a seamless customer experience from sale to installation.
Position Overview
We are seeking a Implementation Specialist to support our sales and project management teams by ensuring all equipment deployments are properly planned, configured, and executed.
This role is critical to delivering a smooth customer onboarding experience. You will be responsible for performing site surveys, pre-installation configuration, light technical setup, and end-user training, allowing our service technicians to focus on core mechanical/service work.
This is an ideal role for someone who is technically inclined, detail-oriented, and comfortable working directly with customers.
Key Responsibilities
- Conduct on-site surveys for new customer installations
- Gather and document critical technical information including:
- Device make/model and fleet details
- Network information (IP addresses, subnet, gateways)
- Scan-to-email (SMTP) settings
- Address books and user workflows
- Coordinate with the Project Manager to prepare installations
- Pre-configure devices prior to deployment to ensure plug-and-play setup
- Program:
- Scan workflows (email, folder, etc.)
- Print drivers and default settings
- Device address books and user access
- Provide on-site customer training during and after installation
- Ensure a clean handoff to service/technician teams
- Troubleshoot basic connectivity and configuration issues
- Maintain accurate documentation of each deployment
Qualifications
- 1–3 years of experience in a technical support, field service, or IT-related role preferred
- Strong understanding of basic networking concepts (IP addresses, DNS, SMTP, etc.)
- Experience with copiers/MFPs, print environments, or IT services is a plus
- Comfortable working in a customer-facing environment
- Strong communication and organizational skills
- Ability to manage multiple projects and deadlines
- Valid driver’s license and reliable transportation
Compensation & Growth
- Competitive base salary (based on experience)
- Performance-based incentives
- Career growth into Project Management, Technical Services, or Solutions Engineering
Why Join ImpactWest
- High-growth company with significant career advancement opportunities
- Exposure to multiple technology verticals (Print, IT, UC, Security)
- Work alongside experienced sales, technical, and operations leaders
- Fast-paced, team-oriented environment
What this role is NOT
This is not a warehouse or delivery position. This is a technical, customer-facing role that plays a key part in the success of every deal we install.
Pay: $60,000.00 - $70,000.00 per year
Work Location: In person
