Under the general supervision of the Manager, is responsible for assisting the Physicians and other licensed medical providers with direct patient care, while treating patients in a respectful, confidential, and family-friendly manner.
Position Function and Duties:
Patient Access Functions:
- Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette that leaves the patient feeling his/her questions were addressed in a kind, professional, and helpful manner
- Schedules appointments and completes orders for patients for appointments, procedures, tests, and/or consultations with other Providers as requested by the Provider
- Serves as a backup to the Patient Access Coordinator, assisting in all functions as needed to promote efficient office flow
Clinical Direct Functions:
- Completes Chart Prep as required.
- Documents patient's chief complaint, medical history and completes pertinent forms
- Performs Orthopedic related diagnostics such as extremity CSMT (circulation, sensation, motion, temperature), assessments and Doppler pulse checks as appropriate
- Assists in minor procedures such as suturing and suture removals, dressing changes, casting, immobilization and compression wraps. Practices aseptic and sterile techniques as needed
o Prepares and administers medications as directed by a Provider utilizing medication safety practices such as the 5 R's of Right Med, Right Dose, Right Patient, Right time, Right Route
o Provide the patient with educational materials as requested by the Provider. Instruct patients about medications diet and exercise, and follow up instructions
- Will be required to provide coverage at all Huggins Hospital Surgical Practices as needed
EMR Utilization Functions:
- Utilizes the current Electronic Health Record to complete the documented Best Practice Workflows accurately
- Documents and updates the patient's medical history within the EMR guidelines, including: vital signs, past medical history, social history, surgical history, family medical history
- Completes the daily work list (order tracking, tasking, document import) providing timely care and response to the patients
- Compliance in all regulatory item collection
Clinical Support Functions:
- Performs pre-visit planning in a manner that optimally prepares the Provider for an efficient appointment
- Greets patients in a professional, friendly manner, escorting them to exam rooms
- Prepares/instructs/positions and drapes the patient, leaving the affected area accessible for the Provider to examine
- Ensures the Provider is on schedule being mindful of emergencies and unexpected interruptions
- Prepares specimens and documentation for processing or transportation
- Cares, cleans, and sterilizes equipment per instruction or established procedures
- Orders medical supplies and medication/immunizations as needed, and keeps exam rooms and bathrooms stocked
- Disposes of used supplies properly and follows all established infection control and biohazard policies and procedures
- Calls orders to pharmacies for medications utilizing the prescription refill policy and procedure under the direction and supervision of the Provider
- Completes and processes referrals, pre-certifications or pre-approvals as needed
- Prepares the examination room with needed supplies, instruments, and equipment and maintains room in a clean manner
Organizational Expectations:
- Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
- HIPAA: facilitates to maintain patient confidentiality
- Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
- Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
- Safety: Practices workplace safety daily
Employee Engagement:
- Actively participates in all hospital Service Excellence initiatives and trainings
- Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
- Completes all required annual education on or before the due date
Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
- Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
- Ability to effectively manage considerable mental stress
- Ability to express or exchange ideas by means of the spoken word
- Ability to receive detailed information through oral communication
- Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
- Familiarity with computer and other business machines
Qualifications:
Job License and Certification:
