We are seeking a reliable and customer-oriented Tag Clerk or Driver's License Operator to join our team. This position is responsible for assisting customers with vehicle tags, registrations, title transfers, driver's license services, and other agency-related transactions. The successful candidate will provide excellent customer service while ensuring compliance with state regulations and agency procedures.
Key Responsibilities
- Process vehicle registrations, renewals, title transfers, and tag transactions.
- Assist customers with driver's license and identification card services, as applicable.
- Review applications and supporting documentation for accuracy and completeness.
- Collect fees and process cash, check, credit card, and electronic payments.
- Maintain accurate records and enter transaction data into agency systems.
- Explain policies, procedures, and requirements to customers.
- Answer phone calls, emails, and customer inquiries professionally.
- Balance daily cash drawers and prepare financial reports.
- Ensure compliance with state laws, regulations, and agency procedures.
- File and organize documents in accordance with record retention requirements.
- Assist with general office duties, including copying, scanning, and data entry.
Qualifications Required
- High school diploma or GED.
- Previous customer service or administrative office experience.
- Strong computer and data entry skills.
- Excellent communication and interpersonal abilities.
- Ability to handle confidential information with discretion.
- Strong attention to detail and organizational skills.
- Ability to multitask and work in a fast-paced environment.
Preferred
- Experience working in a tag agency, DMV, county office, or similar government-related environment.
- Cash handling and bookkeeping experience.
- Knowledge of motor vehicle registration and title procedures.
Skills and Competencies
- Customer service excellence
- Accuracy and attention to detail
- Problem-solving abilities
- Time management
- Professionalism and integrity
- Cash handling
Physical Requirements
- Ability to sit for extended periods.
- Occasional standing, walking, bending, and lifting up to 20 pounds.
- Ability to operate standard office equipment, including computers and printers.
Pay: From $12.00 per hour
Work Location: In person
