Essential Duties:
Under the general supervision of the ROM, The Patient Service Technician is responsible for the delivery, set-up, patient education, and pick-up of DME Equipment. Patient Service Technician are responsible for keeping organized with delivery/pickup tickets along with updated Delivery Track on unsuccessful & successful deliveries made.
Responsibilities: Employees to initial as completed
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Reports to work daily and is ready to work at the scheduled start time
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Must wear all safety equipment (i.e. back support and steel toed shoes)
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Works On-Call assignment as needed or scheduled coinciding with the Saturday schedule
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Responsible for providing CPAP, Pulse Ox, Mask Fitting and any other oxygen/DME equipment under supervision of Respiratory Therapist
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Completes initial Respironics/ResMed training program which includes annual competency assessment
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Provides patient education as part of the patient care activity according to the patient need
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Delivers respiratory, medical equipment and supplies to patients or clients
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Maintains current and update knowledge of respiratory and home care equipment
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Performs equipment set ups in a timely and professional manner
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Presents SuperCare through professional personal appearance and patient care activities
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Completes delivery and pick-up paperwork promptly and accurately, ensuring all serial numbers are listed and all paperwork is scanned into system
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Assists, when necessary, the pulling of equipment and supplies from the warehouse as ordered on patient delivery tickets
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Loads equipment, oxygen systems, and related supplies on to a delivery vehicle
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Must be familiar with all applicable laws and regulations as they pertain to setting up Respiratory Equipment
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Manages all orders on route sheet and Delivery Track, delivers via company vehicle; equipment to meet ETA given
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Communicates back with dispatch and or patient if ETA cannot be met
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Adds necessary notes into Delivery Track on type of delivery
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Works with patient to solve a variety of problems, thereby acting as a company field representative (i.e. reverse demonstration process)
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Able to identify and label contaminated equipment that is picked up to be brought back to location
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Contaminated (bloodborne pathogen exposed): equipment that has any bodily fluids or has been in an insect/rodent infested environment
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Adhere to SuperCare Health’s company policy/procedure on picking up contaminated labeled equipment
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Bag equipment in bag
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Transfer equipment back to location
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Unload and place equipment in “Dirty” (quarantine) designated area
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Responsible for attempting to successfully pick up rental equipment, as directed, follows policies pertaining to all equipment being returned
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Responsible for unloading of company vehicle, ensure all returned/picked up equipment is placed in proper designated area with pick up order attached
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Must complete a physical inspection of vehicles and document daily
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Promotes teamwork among team members which includes but is not limited to assisting other locations as needed
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Performs warehouse and office maintenance tasks as required
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Performs any other duties that may be requested by Supervisor or Management
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Understand and adheres to all of SuperCare Health company policies
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To remain knowledgeable to date on all products
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Maintain a professional, safe, and clean work environment and vehicle
Qualifications:
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Must be 21 years of age
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Valid driver’s license with a good driving record
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DOT certification (optional)
Education and or Experience:
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Graduate from Accredited High School or college
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Team player-ability
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Reliable and Responsible
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Detailed oriented
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Strong organizational skills
