At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer logistics careers that cultivate successful professionals and develop existing talent.
Our team is comprised of logisticians, engineers, technicians and supply chain experts, as well as professionals in other administrative and specialized areas who work at multiple locations across the United States, as well as in our international operations in North America, Europe and Asia.
For more information, please visit www.odysseylogistics.com
Dispatcher
Pearl City, Hawaii
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transportation, warehousing, trucking, Jones Act Ocean services, and customs brokerage. Our goal is to ensure goods move reliably, efficiently, and intelligently around the world.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic and evolving organization focused on performance, precision, and long-term partnerships.
What Sets Us Apart
Our work is complex, fast-moving, and highly collaborative. Success at Odyssey requires individuals who operate with urgency, communicate effectively, take ownership, and work across teams to solve real business challenges.
Our culture is grounded in five core values:
- Win Together
- Innovate Boldly
- Drive Results
- Customer Centric
- Guide with Care
These values shape how we make decisions, support our customers, and show up for one another. At Odyssey, you are not simply joining a company—you are helping build what comes next.
The Role
Work Model: Onsite
Work Schedule: Full-time, averaging 40 hours per week. Overtime may be required as scheduled.
Travel Requirements: None
Supervisory Responsibilities: No
Reports to: Manager, Dispatch
Summary / Primary Role
Odyssey Logistics is seeking a Dispatcher to coordinate freight shipments throughout the island of Oahu and manage interisland shipments traveling to and from Oahu.
The Dispatcher will communicate directly with drivers, customers, and internal operations teams to ensure pickups and deliveries are completed safely, professionally, efficiently, and on time. This role requires strong organizational skills, attention to detail, sound judgment, and the ability to resolve transportation issues in a fast-paced logistics environment.
What You’ll Do
As a Dispatcher, you will play an essential role in keeping freight moving efficiently while supporting drivers, customers, and internal operations teams.
Dispatch and Route Coordination
- Dispatch and check in drivers throughout the workday.
- Assign drivers, tractors, trailers, and freight loads.
- Plan and manifest driver route sequences.
- Coordinate the movement of loads with dispatchers, warehouse personnel, and other operational teams.
- Monitor pickups and deliveries to help ensure shipments are completed on schedule.
- Adjust routes and assignments when delays, equipment issues, or operational changes occur.
Freight Pickup and Delivery Support
- Receive and process customer freight pickup requests.
- Coordinate and schedule freight delivery appointments when required.
- Communicate shipment details, route instructions, and delivery requirements to drivers.
- Work with drivers to resolve pickup, delivery, routing, or customer-related concerns.
- Support the coordination of interisland freight moving to and from Oahu.
Problem Resolution and Customer Service
- Troubleshoot Over, Short, and Damaged, or OS&D, freight issues.
- Follow established procedures for returned products, pallets, eastbound freight, and other shipment exceptions.
- Communicate professionally with customers, drivers, peers, and management.
- Respond promptly to changing priorities and operational challenges.
- Help identify practical solutions that support safe, timely, and profitable deliveries.
Documentation and Compliance
- Ensure dispatch and transportation paperwork is completed accurately and on time.
- Maintain driver logs and Driver Vehicle Inspection Reports, or DVIRs.
- Update fuel, mileage, and driver hours-of-service records.
- Support compliance with Department of Transportation Hours of Service requirements.
- Enter and update customer shipment movements in TruckMate.
- Maintain accurate freight, driver, route, and delivery records.
Administrative Responsibilities
- Perform administrative tasks required to support daily dispatch operations.
- Reconcile cash and checks collected by drivers.
- Organize records, documents, and operational information.
- Manage competing priorities and meet daily deadlines.
- Perform additional duties and projects as assigned.
What You Bring
- High School Diploma or GED required.
- At least two years of dispatching experience.
- Transportation, trucking, freight, or logistics industry experience preferred.
- Knowledge of dispatch operations, route planning, freight movement, and driver coordination.
- Knowledge of Department of Transportation Hours of Service regulations.
- Hazardous Materials Certification preferred.
- Experience using TruckMate or a similar transportation management system preferred.
- Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedural manuals.
- Strong verbal and written communication skills.
- Ability to communicate effectively with drivers, customers, coworkers, and management.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong analytical, problem-solving, and conflict-resolution abilities.
- Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
- Proficiency with computers and standard office equipment.
- Dependable, punctual, professional, and accountable.
- Ability to work independently and collaboratively as part of a team.
Key Competencies
- Analytical Thinking
- Energy and Drive
- Transportation Knowledge
- Verbal and Written Communication
- Safety and Security Awareness
- Conceptual Ability
- Teamwork
- Time Management
- Reliability and Punctuality
- Personal Accountability
- Interpersonal Skills
- Conflict Management
- Professionalism
- Qualitative Reasoning
- Quantitative Reasoning
Compensation & Schedule Details
Base Pay Range: $20.00–$26.00 per hour
Bonus Eligible: No
Commission Eligible: No
As required by applicable Hawaii pay transparency laws, Odyssey provides the minimum and maximum compensation range for this position. Actual compensation will be determined based on several job-related factors, including the candidate’s relevant skills, experience, qualifications, geographic location, and other business considerations.
The compensation range for this position may be lower or higher in different markets.
Employees must work a minimum of 30 hours per week to maintain full-time status for benefits purposes. However, the expectations of this position require an average of 40 hours per week, with overtime required as scheduled.
No relocation assistance will be provided unless specifically approved and communicated as part of an employment offer.
All applicants must be currently authorized to work in the United States.
Benefits
Odyssey offers a comprehensive and competitive compensation and benefits package, including:
- A choice of medical plans with Flexible Spending Account and Health Savings Account options
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid disability insurance
- 401(k) plan with company match
- Paid Time Off
- Company holidays
- Employee Assistance Program
- Company health and wellness program
- Discounts with preferred vendors
Work Environment
This position is primarily performed in an office and transportation operations environment.
The work environment may include occasional exposure to:
- Moving mechanical equipment
- Outdoor weather conditions
- Freight-handling or warehouse areas
- Fumes or airborne particles
- Vibration
- Moderately noisy working conditions
Physical Requirements
The physical demands described below represent those required to perform the essential functions of the position successfully.
The employee must be able to:
- Lift up to 30 pounds.
- Sit for extended periods.
- Stand and walk as needed.
- Reach overhead to retrieve files or materials.
- Grasp, handle, and use hands and fingers to operate office equipment.
- Operate standard office equipment, including a computer, telephone, copier, and related devices.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Equal Employment Opportunity
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate each candidate based on the qualifications required for the role while also valuing the unique strengths, curiosity, and fresh thinking each individual brings.
Our commitment to inclusion supports innovation and enables us to deliver smarter and more creative solutions for our customers. We are proud to provide a workplace where everyone is treated with respect, given an equal opportunity to succeed, and encouraged to contribute meaningfully.
All employment decisions are based on merit and without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Visit us at: www.OdysseyLogistics.com/careers
We offer competitive compensation and benefits package including:
- Choice of medical plans with FSA, HRA and HSA options;
- Company-paid dental and life/disability Plans;
- 401K with company match;
- Preferred vendor discounts;
- Work-life balance
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
