Job Summary
The Field Technician III will be responsible for performing advanced technical support and troubleshooting in the field. You will work independently and collaboratively to provide exceptional service to our clients, handling complex issues and resolving them in a timely manner. This role requires strong problem-solving skills, attention to detail, and the ability to work in dynamic environments. The Field Technician III will also assist in mentoring and training junior technicians, contributing to the continuous improvement of the team's efficiency and knowledge base.
Duties/Responsibilities
- Lead and support SUE field operations under the supervision of Project Manager or assigned Supervisor.
- Perform utility designating, vacuum excavation activities, and survey support (as needed).
- Lead and support SUE office activities to include reviewing utility records, contacting utility owners, providing status reports, and performing QA/QC.
- Diagnosing and resolving complex technical issues while maintaining high levels of customer satisfaction.
- Collaborating with internal teams to improve operational processes and identify solutions to recurring issues.
- Providing guidance and technical support to lower-level field technicians.
- Provide input on process improvement to increase efficiency and quality of work.
- Manage field data, take quality notes, document problems, and coordinate with the project team to ensure project completion.
- Documenting all service activities, including repairs, installations, and inspections, in accordance with company protocols.
- Review and approve these items if field staff report directly to you, as applicable.
- Willingness to obtain and maintain a DOT Medical Card for the purpose of driving non-CDL vacuum excavation trucks. Other training on equipment and safety may be requested as needed.
- Ensuring safety and compliance with company and industry standards in all field operations.
- Access to a company-provided vehicle as the primary means of transportation for work-related activities.
- Perform any other duties as assigned.
Required Competencies, Skills, and Abilities
- Ability to pass criminal background and drug screens.
- Possess a valid driver’s license.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to work in a fast-paced, small business environment.
