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Operations Manager

1-800-GOT-JUNK? -
Durham, CT

Job Details

Full-time
$18 - $30 an hour

Benefits

Health insurance
Retirement plan

Qualifications

Customer communication
Driver's License
DOT Physical Certification

Full Job Description

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Pay Range: $22.00/hr - $30.00/hr+ (Total Compensation)

$18 Base hourly rate
Profit share & performance incentives
Overtime

Schedule: Full-time

1 mandatory weekend shift
3–4 weekday shifts
Shifts run 8–10 hours and may fall anywhere between 7:00 AM – 10:00 PM, depending on business
needs
Must maintain availability for 4 weekdays + 1 weekend day every week

Key Responsibilities:

Manage daily operations, ensuring efficient and safe junk removal services.
Lead, train, and motivate a team of drivers and crew members on client sites.
Monitor and improve operational performance and customer satisfaction metrics.
Manage inventory and equipment, ensuring maintenance and compliance.
Foster a positive and inclusive team culture.
Facilitation of quality field service
Truck maintenance
Damages and Complaints/Customer outreach

Qualifications:

Proven experience in Operations Management, or related field preferred.
Strong leadership and team-building skills.
Excellent communication and problem-solving abilities.
Proficient in Microsoft Office and operational software.
Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
Valid driver's license.
Must be at least 21 years of age.
Available to work mornings, nights and weekends.

Company-Wide Standards (Required for All Roles):
DOT Medical Certification

A valid DOT Medical Card is required for driving commercial vehicles.
Southwind covers the full cost of obtaining your DOT Medical Certification.

Why Choose Southwind:

At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement.

Competitive compensation and performance-based bonuses
Recognized for "Best Places to Work" and "Fast 50 Company".
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for professional growth and development.

This job description outlines the key responsibilities, qualifications, and skills required for the Operations Manager position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!

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