About Dava
Dava (“Dava”) is the #1 Creator Based Creator Service in the world. Dava is the leading brand in Video Editing, Thumbnails, YouTube Management, Social Media Management, Talent, and more. The brand is recognized globally for its team of creators like Jake Paul, Neil DeGrasse Tyson, Lindsay Arnold, and more.
About the Role
We’re looking for a reliable, detail-oriented, and proactive Billing & Office Operations Manager to join our team. This role is a hybrid of administrative, financial, and customer success responsibilities — perfect for someone who thrives on organization, enjoys multitasking, and takes pride in keeping both people and systems running smoothly.
Key Responsibilities:
Billing & Finance
- Submit client invoices and set up new subscriptions
- Ensure timely payments and follow up with customers on outstanding balances
- Update and maintain accurate customer billing records
- Work closely with our accounting systems to keep payments and invoices organized
- Manage internal payment processes
Office Management
- Maintain a clean, welcoming, and well-stocked office environment
- Order office supplies, snacks, and other team necessities
- Provide general administrative support to the team and departments as needed
- Coordinate with vendors, maintenance services, and deliveries
Customer Support & Retention
- Collaborate with our studio and service teams to resolve client issues and concerns
- Reach out to at-risk clients to understand pain points and help retain them
- Provide friendly and efficient support via email, phone, or internal ticketing systems
- Analyze customer feedback and contribute to retention improvement strategies
What We’re Looking For
- 2+ years experience in billing, office management, customer service, or similar roles
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Proficient with tools like Stripe, Google Workspace, Slack, and CRM platforms
- A proactive attitude — you notice the little things and take initiative to improve them
- Ability to work independently while supporting a fast-moving team
Why Join Us?
- Creative and collaborative work environment
- Room to grow in an expanding team
- You’ll be the heartbeat of both our operations and customer experience
This is a part-time role. Monday through Friday. In-house role.
Dava is for everyone. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
