Job Overview
We are seeking a dynamic and organized Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your energetic approach and attention to detail will help coordinate appointments, manage patient information, and facilitate seamless communication between patients and healthcare providers. This position offers an exciting opportunity to contribute to quality patient care while honing your administrative skills in a fast-paced medical environment.
Responsibilities
- Greet patients and visitors warmly, creating a positive first impression of the practice
- Schedule appointments efficiently, managing calendars for multiple providers
- Verify patient insurance coverage and explain billing procedures clearly
- Manage electronic health records (EHR) with accuracy, ensuring all patient data is current and confidential
- Handle incoming phone calls professionally, addressing inquiries promptly and directing calls appropriately
- Assist with insurance third-party billing processes and revenue cycle management tasks
- Perform data entry tasks swiftly and accurately, maintaining organized records of patient interactions and administrative activities
- Facilitate internal communication among staff members to ensure smooth clinic operations
- Support patients with health insurance questions, appointment rescheduling, and general customer service needs
Qualifications
- Education: High school diploma or equivalent (GED) required; Associate’s degree or administrative certification preferred.
- Experience: 1–2+ years of front desk, patient access, or administrative experience in a medical office, clinic, or healthcare environment.
Technical & Administrative Skills
- EHR/EMR Proficiency: Experience using Electronic Health Record systems (e.g., Epic, Athenahealth, AdvancedMD, or eClinicalWorks) for scheduling and documentation.
- Insurance & Billing: Knowledge of health insurance verification, co-pay collections, managed care policies, and general revenue cycle management.
- Office Technology: Proficiency with Microsoft Office (Word, Excel, Outlook) and standard multi-line phone / PBX switchboard systems.
- Compliance Knowledge: Basic understanding of HIPAA regulations and patient privacy laws.
Language & Communication Skills
- Bilingual Proficiency: Fluent verbal and written communication skills in both English and Spanish (preferred/required), with the ability to clearly translate medical forms, intake procedures, and billing queries for native Spanish speakers.
- Customer Service & Interpersonal: Strong phone etiquette, active listening skills, and a warm, empathetic approach to patient care and distress management.
- Detail-Oriented: High level of accuracy in data entry, scheduling, patient file organization, and follow-through.
Pay: Up to $15.00 per hour
Work Location: In person
