Join Our Hospitality Dream Team at The Westin Baltimore Airport!
Are you a charismatic go-getter with a knack for Sales? Do you love the thrill of creating unforgettable guest experiences? If so, we want YOU to be our next Sales Coordinator! What’s in it for you?
- A lively, fun-loving team that celebrates success
- Opportunities to showcase your creativity and sales savvy
- Discounts on stays and dining at our fabulous hotels
- The chance to turn your passion for hospitality into a rewarding career - Your Mission (Should You Choose to Accept):
- Be the friendly face behind our sales efforts
- Collaborate with our awesome events team to deliver WOW moments
- Keep tabs on bookings and help us hit our sales goals with a smile
- Who You Are:
A people person with a positive attitude and a persuasive charm- Organized, proactive, and ready to hustle- Passionate about hospitality and creating memorable experiences- Experienced in sales or customer service? Even better! Ready to turn your enthusiasm into a winning career? Apply now and let’s make hotel magic together!
Essential Duties and Responsibilities
- Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
- Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
- Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
- Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
- Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
- Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications and Skills
- Hotel experience preferred. Marriott experience a plus!
- Basic administrative knowledge such as business letters, formats, and telephone etiquette.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Ability to access and accurately input information into a computer using Microsoft Office Suite.
- Ability to follow written and verbal instructions.
- Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
- Ability to set-up and maintain filing systems.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
- Some weekends and holidays may be required based on group business levels
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
