As a Client Care Representative (CCR) – Also known as front desk receptionist. You will be the first impression our clients receive and the friendly face they will know to rely on.
Company intro:
“Taking care of pets and people with our upmost C.A.R.E!” Compassion, Accommodating, Respect, Empathy. Caring for your pet as our own!
We are a privately owned specialty hospital in the Pet Hospitals of Hawaii network with a highly dedicated team of professionals who provide excellent medical and client care in a positive and collaborative work environment. Working closely with neighboring referring veterinarians we provide specialty surgical and dental services. Our new facility has the latest diagnostic tools such as CT, digital radiology and in-house laboratory. We are paper light practice using digital records and treatment flow sheets.
Job description:
Our Client Care Representatives act as a liaison between the physicians and patients by working directly with the provider to deliver high-quality, compassionate customer service and clinical care.
Duties and Responsibilities
- Provide clear communication with Department teams, Clients and referring Veterinarians regarding patient care.
- Greeting patients professionally both in person and on the phone.
- Answer phone calls, text messages and emails promptly and relay messages when necessary.
- Notifying Departments of patient arrivals.
- Assisting clients filling out registration and authorization documents.
- Verifying financial records and collecting patient charges while filing and expediting third-party claims. As well as advising clients of alternative payment options.
- Optimizing Department schedules and patient satisfaction with efficient scheduling.
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
- Maintain records: Calling for referring hospital’s records. Sending our records to clients and referring hospitals.
- Set up new patients and update current patients’ information in the EMR system.
- Participate in department cross training to provide team atmosphere.
- Ensure the reception area is clean and well maintained.
- Attend mandatory department meetings.
Skills and Competencies
- Exceptional communication skills – strong and respectful written and verbal communication skills; able to clearly communicate with clients as well as team members.
- Organized with acute attention to detail.
- Ability to maintain confidentiality.
- Proficiency in time management.
- Interpersonal skills that enhance rapport with clients.
- Ability to type between 40 – 60 words per minute.
- Basic understanding of common medical terminology.
- Knowledgeable use of computer programs such as Word, Excel, Outlook, Gmail.
Top benefits or perks:
We believe a happy team makes work feel less like work! By providing generous PTO, thoughtful scheduling and support teams that protect your time and energy from everyday stressors are just some of the ways we put your mental well-being first.
Full-time benefits include:
- Competitive wages
- Health, dental and vision insurance
- Retirement plan, 401K eligible after 1yr
- Paid time off
- Personal pet discounts within Pet Hospitals of Hawaii network for specialty or general practice purposes.
- Work Less, Live More – You can rely on a set schedule, knowing you will have 2-3 days off, you can have a fantastic work life balance.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Experience:
- Veterinary : 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
