TITLE: Floating CAREER ADVISOR
REPORTS TO: CENTER MANAGER
STATUS: Non-exempt
OVERVIEW
Career Advisors help people identify their talents and skills, explore careers, and set training, education, and career goals. They are jobseekers’ first point of contact in the public workforce system, providing a warm welcome, support, encouragement, and hope. Career Advisors listen to client stories, ask questions, identify employment barriers, and engage with individuals to create life changes. Career Advisors are resource connectors, mentors, and problem-solvers. They help clients write resumes, complete job applications, practice interviewing skills, land new jobs, and celebrate success.
Career Advising and Case Management
- Collects information about clients, using interviews, case histories, observational techniques, and other assessment methods.
- Identifies programs and services that will maximize support and opportunity for clients.
- Assesses barriers to employment and refers clients to the appropriate services.
- Interprets and explains information such as eligibility requirements, application details, and client obligations/expectations.
- Enrolls individuals to participate in programs and notifies them of their acceptance.
- Provides training direction, encouragement, motivation, and advice to prepare individuals for education and employment.
- Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, or vocational development and adjustment.
- Refers qualified clients to employers or employment services for job placement.
- Collaborates with other staff members, departments and partner organizations to place clients into good-paying jobs.
- Maintains regular contact with clients from their initial participation through the 4th quarter after their exit, providing support, encouragement, and resources to help clients attain education and training milestones, certifications, and long-term, good-paying employment.
- Other duties as assigned.
KNOWLEDGE, SKILLS and ABILITIES
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; motivational interviewing techniques; and advising and case management methods.
- Knowledge of administrative and office procedures and systems such as word processing, spreadsheet functionality, and managing electronic files and records.
- Knowledge of computer hardware and software, including databases.
- Active Listening—gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking—uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- De-escalation—uses communication techniques to build rapport and connection with an agitated person to reduce the potential for violence.
- Service Orientation—actively looks for ways to help people.
- Complex Problem Solving—identifying complex problems and
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Social work: 2 years (Required)
Work Location: On the road
