Client Services Coordinator at Signature Medical Spa
Job Overview:
- Enhance clients’ experience through excellent customer service and professionalism
- Provide warm, friendly, HIPAA-compliant, and efficient service to clients, guests and employees
- Schedule cosmetic dermatology appointments by phone, in person and via email
- Promote and educate guests about medical spa services and skin care products
- Handle discounts and payments including reward programs and gift cards
- Restock and help manage retail, signage, refreshments and music
- Use phones and NexTech Practice+ software extensively
- Open and close the Practice when required
- May be trained to have specialized duties in daily financial balancing
Qualifications:
- Minimum one year of professional career experience in service or an office-based field preferable in a Spa or medical office
- A college degree or some college is preferred but not required (HS diploma or equivalent required)
Specific skills:
- Proficiency in Microsoft Office / Windows
- Ability to learn scheduling and payments in Nextech software
- Accurate keyboarding
- Excellent verbal and written communication skills
- Problem-solving skills
Personal characteristics:
- Honest and trustworthy
- Strong team-oriented focus and positive attitude
- Dependable, punctual, professional
Required certifications/training/documentation:
- Human Resources & OSHA trainings will be completed in office annually
- Annual Flu Vaccination by 12/1 of each year is required.
Physical abilities
- Sitting 80%-90% of the day
- Ability to safely lift 25lbs
The work schedule is Monday - Friday 9-6 most days (5 PM on Fridays) + 4 half-day Saturdays per year. This position reports to the Client Services Manager.
