Department
Brooks College of Health, Advising
Compensation
$18.84 Hourly
General Description/Primary Purpose
The Academic Support Specialist provides administrative and student support for advising operations across in-person and online programs. This role serves as a point of contact for students, families, faculty, and staff, addressing inquiries, resolving issues, and supporting individual student needs.
Job Function
- Coordinates services, provides referrals to campus resources, and collaborates with university partners to ensure timely, accurate, and student-centered support that promotes student success and retention.
- Provide one-on-one assistance to students and the public in person, by phone, email, and Zoom.
- Perform front desk duties including greeting visitors, answering and screening calls, monitoring Zoom walk-ins, and scheduling appointments/meetings.
- Respond to general inquiries regarding BCH programs, UNF policies, deadlines, and online programs, routing complex questions as needed.
- Assist students and online program participants with questions, issues, and onboarding requirements.
- Contact students regarding key deadlines (e.g., registration, payment, graduation, enrollment purge).
- Support academic advising operations, including applying/lifting program holds and assisting advisors/directors with administrative tasks.
- Serve as a liaison between students, faculty, advisors, and university stakeholders when needed.
- Assist online program directors and UNF Online staff with troubleshooting and student-related issues.
- Attend program-related meetings and support communication across departments.
- Review and route waiver requests; track approvals and notify appropriate staff for processing.
- Monitor student traffic (walk-ins/appointments) and recommend improvements to the student experience.
Provide feedback to leadership on advising processes and student interactions.
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Marginal Functions
- Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions of the department.
- Monitor email inboxes when Online Program Advisor is away or unavailable.
- Must be able to work on the occasional weekend/evening to assist/participate in University events and program orientations/informational sessions.
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place or residence
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Required Qualifications
Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Department Requirements:
- The position requires good interpersonal skills because it is often the first contact with customers of the BCH Advising Office.
- Must be familiar with or be willing and able to quickly and accurately learn the policies, practices and functions of the University of North Florida. Must be intimately familiar with all aspects of University and College policies along with the operations of other units with whom common collaboration is needed. Must be able to perform processing and work tasks.
- Experience working in customer service setting required.
- Experience in higher education admissions/enrollment services experience strongly encouraged.
- Strong interpersonal skills and communication skills (both spoken and written) are required.
- Must possess a strong sense of the importance of customer service.
- Must be well organized.
- Must have capacity to learn and implement strong conflict resolution skills.
- Must have strong computer skills.
Must be familiar with enrollment services activities and responsibilities within the SUS. Total support of the goals, initiatives, policies and procedures of Academic Advising as set by both the President and the Provost is required.
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Statement(s) of Understanding
This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator
Equal Opportunity
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
