Experienced Dental Front Desk / Patient Coordinator
We are looking for an experienced, motivated Dental Front Desk / Patient Coordinator who understands that the front office is the heartbeat of a successful dental practice.
This is not an entry-level position. We are looking for someone who already understands dental office operations, takes ownership of their responsibilities, communicates confidently with patients, and thrives in a busy, team-oriented environment.
The ideal candidate is organized, dependable, positive, detail-oriented, and comfortable managing multiple priorities without losing sight of the patient experience. You should enjoy helping patients, keeping the schedule productive, solving problems, and contributing to the success of the entire practice.
Responsibilities
- Provide an exceptional experience from the patient's first phone call through checkout
- Answer phones professionally and convert new patient inquiries into scheduled appointments
- Schedule patients efficiently while maintaining a productive doctor and hygiene schedule
- Confirm appointments and proactively manage cancellations, no-shows, and schedule openings
- Verify dental insurance eligibility and benefits
- Understand PPO dental insurance, fee schedules, deductibles, annual maximums, frequencies, and limitations
- Accurately communicate estimated patient portions and financial responsibilities
- Collect copays, deductibles, outstanding balances, and other patient payments
- Maintain accurate patient information, insurance information, and documentation
- Coordinate new patient appointments, emergency visits, hygiene recall, and continuing care
- Follow up with overdue and unscheduled patients to keep the schedule full
- Communicate professionally with patients regarding appointments, insurance, balances, and office policies
- Work closely with doctors, hygienists, assistants, treatment coordinators, and the business team
- Recognize problems, take initiative, and help find solutions rather than waiting to be told what to do
- Contribute to office goals for scheduling, production, collections, patient retention, and an outstanding patient experience
What We're Looking For
- Minimum 2 years of dental front office experience
- Strong understanding of dental terminology and dental office workflow
- Experience working with PPO dental insurance
- Experience verifying benefits and calculating patient responsibility
- Strong scheduling skills and an understanding of productive dental scheduling
- Comfortable discussing balances and collecting money from patients
- Excellent phone and interpersonal communication skills
- Strong computer skills and ability to learn dental software quickly
- Highly organized with exceptional attention to detail
- Able to multitask and prioritize in a busy dental environment
- Dependable, punctual, accountable, and professional
- Positive attitude and a genuine desire to help patients
- Team-oriented while also capable of working independently
- Comfortable being held accountable to measurable performance expectations
You Will Thrive Here If You...
Take pride in being excellent at what you do. You don't need to be reminded repeatedly to complete tasks. You notice what needs attention and handle it. You enjoy interacting with patients, keeping a productive schedule, solving problems, and being part of a team that expects a high level of performance.
You understand that a successful front desk isn't simply answering phones and checking patients in — you help drive the patient experience and the success of the practice.
This Position Is Probably Not for You If...
You are looking for an entry-level dental position, are uncomfortable discussing money with patients, don't understand dental insurance, prefer a slow-paced environment, frequently need direction to complete routine responsibilities, or believe filling the schedule and following up with patients is someone else's job.
We are looking for an experienced dental professional who wants to take ownership of an important role, contribute to a strong team, and build a long-term career with a growing dental practice.
- Competitive hourly pay based on experience
- Monthly performance bonus
- Paid holidays
- Paid time off
- Health benefits
- Continuing education
- Growth opportunities
If you're looking for a long-term career where you can truly make a difference in patients' lives while being rewarded for your performance, we'd love to hear from you.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- Dental Treatment Coordinator: 2 years (Required)
Work Location: In person
