Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for the APR Tier 2 Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The APR Technician provides intermediate-level Tier 2 support for incidents that are escalated from the Service Desk.
Additionally, in this position you will:
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Resolve escalated hardware and software issues.
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Support remote workforce and telework users.
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Diagnose operating systems, application, and connectivity problems.
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Support ServiceNow ticket management and documentation requirements.
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Escalate advanced technical issues appropriately.
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Participate in trend analysis efforts.
Qualifications:
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Three (3) years of IT support experience.
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Experience supporting enterprise desktop environments.
