Administrative Coordinator
Compensation: $19.00 - $21.00 per hour
Position Overview
The following list includes the typical responsibilities for the Administrative Coordinator position. Due to the teamwork-oriented nature of our company culture, additional duties outside of those listed below may be assigned as needed. Employees should consult their Supervisor with any questions regarding responsibilities.
Agency Administration
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Assist and provide backup support to Agents and/or the Manager as needed.
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Maintain daily deposit backup documentation.
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Manage inventory and petty cash controls, ensuring accurate reconciliation.
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Submit weekly reports to Corporate every Monday.
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Assist with maintaining a professional office appearance, including ensuring fresh coffee and water are available for clients.
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Coordinate defendant court reminder calls with the Manager.
Office Support
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Provide administrative assistance for claims-related matters as appropriate.
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Assist with Corporate requests and inter-agency requests, including:
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Filing motions
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Processing exonerations
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Pulling minute orders
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Filing trust deeds
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Other administrative tasks as assigned
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Build defendant files, including labels, 2100RC forms, and required documentation.
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Scan and attach complete defendant file documents and photographs into the BMA system.
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When receiving bond inquiry calls:
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Capture the caller's name
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Defendant's name
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Caller’s phone number
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Transfer information to an Agent as necessary
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Never end a lead call without first connecting the caller with an Agent.
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Scan and upload defendant court documents into BMA and file appropriately.
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Provide support when Agents are assisting other clients, including:
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Defendant check-ins
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Court updates
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Payments
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Bail information gathering
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Create bond transaction packets.
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Manage outgoing and incoming mail and Federal Express deliveries.
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Maintain inventory and ordering of office supplies and bail bond forms.
Customer Service
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Provide prompt, professional, and non-judgmental customer service to the general public.
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Deliver exceptional customer service with a sense of urgency in areas including:
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Defendant check-ins
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Court updates
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Payments
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Reinstatements
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Other client-related issues that arise daily
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Maintain a professional appearance and adhere to the Aladdin Bail Bonds dress code when interacting with customers, vendors, courts, jails, and coworkers.
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Demonstrate a team-oriented attitude and provide support whenever needed without hesitation.
Qualifications & ExperienceRequired
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High School Diploma or equivalent.
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Strong written and verbal communication skills.
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Basic computer proficiency, including:
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Microsoft Outlook
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Microsoft Word
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Microsoft Excel
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General typing and office software skills
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Proficiency in the English language.
Preferred
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Minimum of 2 years of office administration experience.
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Bilingual or multilingual abilities are a plus.
Skills & Abilities
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Ability to multitask in a fast-paced office environment.
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Strong organizational and prioritization skills.
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Ability to work collaboratively as part of a team.
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Positive attitude with a proactive, resourceful, and flexible approach.
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Ability to work independently with minimal supervision.
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Flexibility to work non-standard hours when urgent matters arise.
Job Requirements
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Must be able to obtain a state-issued insurance license.
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Must possess a valid driver's license and qualify to operate a company vehicle.
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Must be willing to work a rotating schedule.
Aladdin Bail Bonds is committed to providing exceptional customer service while fostering a collaborative and professional work environment.
Benefits
Health
Dental
Visiion
401k matching
Roth IRA
Paid Time off
