Customer Support/Order Entry Specialist
Location: Dix Hills, NY
Schedule: Full-Time | Monday-Friday, 8:30 AM-5:00 PM
Work Arrangement: Fully onsite for the first 2-3 months, transitioning to a hybrid schedule of 3-4 days onsite per week
Compensation: $25-30/hour, based on experience
Position Type: Temp-to-Perm
About the Opportunity
Our client is seeking a detail-oriented and customer-focused
Customer Support / Order Entry Specialist to join their team in Dix Hills, NY. This role is ideal for someone with strong order processing, customer service, and ERP/EDI experience who thrives in a fast-paced environment. The successful candidate will play a key role in managing customer orders, maintaining accurate records, and ensuring a positive customer experience from order placement through fulfillment.
Responsibilities-
Process and enter customer orders accurately and efficiently
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Manage order acknowledgments, updates, and modifications
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Serve as a primary point of contact for customer inquiries regarding orders, shipments, and product information
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Coordinate with internal departments to ensure timely order fulfillment
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Monitor open orders and proactively communicate status updates to customers
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Maintain accurate customer and order data within the ERP system
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Review and process EDI transactions and troubleshoot discrepancies as needed
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Resolve customer concerns professionally and escalate issues when appropriate
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Assist with inventory, shipping, and logistics-related inquiries
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Support additional administrative and customer service functions as assigned
Requirements-
Minimum of 3 years of experience in customer support, order entry, inside sales support, or a related role
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Experience working with ERP systems and/or EDI platforms required
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Strong data entry accuracy and attention to detail
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Excellent verbal and written communication skills
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Proficiency in Microsoft Office Suite, particularly Outlook and Excel
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Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
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Strong problem-solving and customer service skills
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High school diploma required; additional education is a plus
Preferred Qualifications-
Experience in manufacturing, distribution, wholesale, or related industries
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Familiarity with inventory management and shipping processes
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Ability to work independently and as part of a collaborative team
This is an excellent temp-to-perm opportunity for a dependable professional looking to join a growing organization with long-term career potential.
Pay Details: $25.00 to $30.00 per hour
Search managed by: Clare Rant
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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The California Fair Chance Act
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Los Angeles City Fair Chance Ordinance
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Los Angeles County Fair Chance Ordinance for Employers
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San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
