Job Title: Learning Management System (LMS) Manager
Location: Indianapolis, IN and Salem, WV (On-Campus or Remote)
Department: Academic Affairs Date Prepared: March 5, 2026
Salary: 60,000
POSITION DESCRIPTION:
The Learning Management System (LMS) Manager is responsible for the operational management, coordination, and support of the University’s Learning Management System (LMS), including Blackboard and related instructional technologies. This role ensures the LMS effectively supports the delivery of academic programs by maintaining system functionality, coordinating course deployment each academic term, and providing timely technical and operational support for faculty, staff, and students. The LMS Manager serves as the primary institutional contact for LMS related operations, ensuring that courses, tools, and learning resources are accessible, organized, and aligned with institutional academic requirements.
Working closely with academic leadership, information technology, and faculty, the LMS Manager supports the effective use and integration of digital learning technologies within the LMS environment. This position oversees system operations, manages LMS support processes, coordinates third-party tool integrations, and provides training and guidance to institutional users. The LMS Manager also develops operational procedures and documentation to ensure consistent system management, effective troubleshooting, and continuous support for teaching and learning initiatives across Salem University.
If the position is remote, with 25% travel required to Indianapolis or/and/or West Virginia.
PRIMARY RESPONSIBILITIES:
LMS System Operations
- Manage the daily operation and functionality of the Learning Management System (Blackboard), ensuring system reliability and accessibility for all users.
- Coordinate and execute the rollout of courses each academic term, ensuring courses are properly deployed and available to faculty and students according to institutional timelines.
- Verify and maintain appropriate course access, instructor assignments, and student enrollments within the LMS.
- Maintain institutional course templates and LMS course structure standards to support consistent course organization across academic programs.
- Support LMS configurations aligned with institutional policies, including gradebook settings, course structure expectations, and instructional tools.
LMS Support and Ticket Management
- Serve as the primary point of contact for LMS-related inquiries from faculty, staff, and students.
- Manage and respond to Blackboard LMS ticketing requests, ensuring timely troubleshooting, resolution, and communication of issues.
- Develop and maintain triage procedures and workflows for managing LMS support tickets and escalating technical issues when appropriate.
- Track and document recurring LMS issues and resolutions and provide reports to academic leadership on common trends and system challenges.
LMS Integrations and Digital Learning Tools
- Coordinate and manage Learning Tools Interoperability (LTI) integrations, including digital textbook platforms and third-party instructional tools.
- Work with vendors, academic departments, and IT to implement, test, and maintain LMS integrations that support course delivery.
- Maintain documentation and processes related to digital textbook integration, LTI management, and vendor-supported instructional technologies.
System Updates and Platform Maintenance
- Monitor LMS system updates, upgrades, and new feature releases provided by the LMS vendor.
- Communicate system updates and implementation timelines to academic leadership and relevant institutional stakeholders.
- Assist with testing and validating LMS updates and enhancements prior to institutional deployment.
- Generate reports related to LMS usage, support trends, system issues, and course access.
- Provide summary reports identifying common system challenges, solutions implemented, and recommendations for operational improvements.
Training and User Support
- Provide training and guidance for faculty, staff, and administrators on LMS functionality and best practices.
- Support faculty in the use of LMS tools including course setup, gradebook management, assessment tools, and course organization.
- Provide guidance on the use of the Learning Objective Repository (LOR) and assist with the maintenance of institutional learning outcome hierarchies within the LMS.
Documentation and Process Management
- Develop and maintain procedures, documentation, and user guides for LMS operations, course rollout processes, integrations, and system updates.
- Establish standard operating procedures for LMS ticketing triage, course management, and system upgrades.
- Ensure LMS operational processes align with institutional policies and academic technology requirements.
Collaboration and Institutional Support
- Lead and coordinate collaboration among academic leadership, faculty, IT staff, and external vendors to ensure the effective implementation and use of the LMS and instructional technologies.
- Support institutional initiatives related to course design updates, digital learning tools, and emerging technologies such as AI integration within the LMS.
- Perform other duties as assigned by academic leadership.
POSITION REQUIREMENTS:
Minimum Qualifications
- Must be a person of integrity who demonstrates the ability to use data to inform decisions, collaborate effectively, and maintain positive relationships with diverse internal and external stakeholders.
- Master’s degree in Instructional Technology, Educational Technology, Information Systems, Higher Education Administration, or a related field.
- Minimum of three (3) years of experience supporting or administering a Learning Management System (LMS) or similar academic technology platform.
- Demonstrated knowledge of LMS functionality and administration, including course management, user access, system configuration, and instructional technology tools.
- Experience supporting LMS integrations and digital learning technologies, including Learning Tools Interoperability (LTI) tools and digital textbook platforms.
- Ability to troubleshoot technical issues and resolve LMS-related problems, while quickly learning new technologies and system features.
- Ability to collaborate effectively with faculty, academic leadership, IT staff, and external vendors.
- Strong customer service orientation with a responsive and solution-focused approach to supporting faculty, staff, and students.
- Strong written and verbal communication skills, with the ability to explain technical concepts in clear, non-technical language.
- Demonstrated ability to manage tasks independently, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to identify issues and recommend practical solutions.
- Ability to work in a student-centered academic environment and support initiatives that promote student success.
EEO Statement:
As an EEO/AA employer, Salem University and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Remote
