Kerpec Management is looking for a reliable Front Desk Clerk for our property management office in Oakland/Pittsburgh.
This is an entry-level office position. The main purpose of the role is to have a dependable person at the front desk to answer phones, greet walk-ins, take messages, help tenants and applicants with basic questions, process simple payments, and escalate anything more complicated to management.
This is a good fit for someone who is dependable, organized, comfortable talking to people, and able to follow written instructions.
Responsibilities:
- Answer incoming phone calls
- Greet tenants, applicants, vendors, and visitors
- Take clear messages and pass them to the correct person
- Answer basic questions using provided scripts and instructions
- Direct non-emergency maintenance requests to the tenant portal
- Escalate urgent maintenance issues to management
- Help schedule or confirm apartment showings
- Process simple card payments using the office credit card machine
- Receive rent checks and organize them properly
- Help with basic filing, scanning, and document organization
- Send basic template emails when instructed
- Keep the front desk area organized
- Help with basic data entry after training
- Escalate complicated tenant, leasing, maintenance, or payment issues to management
What this position does not require:
- No property management experience required
- No leasing approval responsibility
- No maintenance experience required
- No sales experience required
- No advanced accounting experience required
Requirements:
- Reliable and punctual
- Comfortable answering phones
- Professional and polite with tenants and visitors
- Basic computer skills
- Able to follow written instructions
- Able to take accurate messages
- Organized and detail-oriented
- Willing to ask questions instead of guessing
- Able to stay calm and professional with difficult callers or walk-ins
Preferred but not required:
- Previous front desk, receptionist, office, customer service, or administrative experience
- Experience using basic office software or appfolio
- Experience handling payments or receipts
- Experience in a property management, real estate, or leasing office
Schedule:
- Part-time or full-time options available
- Weekday daytime hours
- Exact schedule can be discussed
Pay:
- $16–$18 per hour, depending on experience and reliability
Location:
- Oakland / Pittsburgh area
About the role:
This is a front desk support position. The goal is to help keep the office covered and organized while management handles higher-level tenant, leasing, maintenance, and accounting issues. Training will be provided, and responsibilities may grow over time for the right person.
To apply, please send your name, phone number, availability, and a brief summary of any office, customer service, front desk, or administrative experience.
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Language:
Ability to Commute:
- Pittsburgh, PA 15213 (Required)
Work Location: In person
