Call Center Representative (On-Site)
Milliner Talent Solutions is one of Indiana's finest Accounting, Finance, Human Resources, Administrative and Customer Service staffing firms.
As specialized recruiters, we conduct searches for every imaginable accounting, finance, human resources, administrative and customer service function at every level. We distinguish ourselves with the one-on-one relationships we develop with everyone we serve. Our past and future growth is as strong as the partnerships we build with our candidates and clients.
Our clients are currently in need of experienced Call Center Representatives to add to their organizational needs. These opportunities are full-time and fully on-site. These positions can be temporary and temporary to hire.
The Call Center Representative is responsible for providing exceptional customer support and resolving inquiries, issues, or concerns. This role involves effective communication, problem-solving, and a customer-centric approach to ensure a positive customer experience.
Call Center Representative Essential Functions:
Customer Interaction:
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Address customer concerns, provide information, and offer solutions.
- Investigate and resolve customer complaints or issues.
- Collaborate with other departments to provide comprehensive solutions.
- Keep customers informed about the status of their inquiries or issues.
- Follow up with customers to ensure satisfaction and gather feedback.
- Escalate complex issues to higher-level support or management as needed.
Product/Service Knowledge:
- Stay informed about the company's products, services, and policies.
- Provide accurate and up-to-date information to customers.
Record Keeping
- Maintain detailed and accurate records of customer interactions and transactions.
- Utilize customer relationship management (CRM) software effectively.
Training and Development:
- Adhere to established customer service standards and protocols.
- Participate in quality assurance programs to maintain high service levels.
- Stay updated on product knowledge and customer service best practices.
- Participate in ongoing training programs and professional development.
Collaboration:
- Collaborate with other departments, such as sales, marketing, and logistics, to address customer needs.
- Share insights and collaborate on continuous improvement initiatives.
Qualifications:
- Some college preferred.
- 2+ proven experience in customer service or call center environment.
- Proficiency in using Microsoft Office Suite, customer service software and CRM systems.
- Strong verbal and written communication skills.
- Problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle high call volumes.
- Empathy and patience when dealing with customer concerns.
- Ability to work fully in-office.
Job Types: Full-time, Temporary, Temporary-to-Hire
Job Types: Full-time, Contract, Temporary
Pay: $18.00 per hour
Benefits:
Education:
Experience:
- Customer service: 2 years (Required)
Shift availability:
Work Location: In person
