We are a U.S.-based security organization with several decades of experience delivering comprehensive, high-requirement security solutions to government and commercial clients worldwide. The company maintains a strong reputation for its customized approach, global reach, and ability to operate in complex and sensitive environments. With a large workforce of well-trained security professionals and a leadership team with extensive experience in the military, law enforcement, and protective operations, our organization is renowned for its rigorous standards, operational excellence, and unwavering commitment to safeguarding people, assets, and critical missions.
Job Summary:
The Account Manager is responsible for the oversight and execution of security and fire operations at assigned manufacturing and corporate facilities operated by our client. This role provides day-to-day leadership to security and fire personnel, ensures compliance with our client's Global Security standards, site-specific procedures, and applicable regulations, and serves as a key liaison between our client's site leadership, Global Security, and the security services provider. The position focuses on risk mitigation, emergency response readiness, staff development, operational excellence, and continuous improvement while ensuring accurate service delivery, compliance, and cost control in support of our client's safety and security objectives.
Duties/Responsibilities:
- Provides day-to-day supervision of security and fire staff at assigned site(s) supporting the our client account and may travel between sites as required. Serves as a mentor to security supervisors and officers.
- Ensures compliance with the our client's Global Security Manual, site-specific Standard Operating Procedures (SOPs), as well as supplier SOPs and Policy Manuals.
- Performs all responsibilities in an honest, ethical, and professional manner.
- Evaluates risk and ensures adequate security coverage for assigned our client site(s), including compliance with post orders, applicable regulations, and the our client's Global Security Manual.
- Advises management during emergency situations and ensures staff respond appropriately.
- Researches and recommends best practices and key initiatives; ensures supplier policies and procedures are implemented and adhered to.
- Interfaces with plant and site leadership to review security and fire services, identify gaps, provide recommendations, and implement corrective actions.
- Oversees theft prevention initiatives and tracks actions through resolution.
- Assists in the selection, onboarding, development, and retention of staff in compliance with government regulations.
- Provides emergency response guidance to management and ensures appropriate staff response.
- Ensures security staff deployment schedules meet our client operational requirements.
- Ensures security personnel are trained to meet our client standards and expectations.
- Collaborates with our client's Global Security Operations to discuss progress, issues, deadlines, and consistency of practices.
- Conducts quarterly and annual reviews using the Security Compliance System; maintains corrective actions and recommendations.
- Conducts annual site vulnerability assessments to ensure our client compliance and provides operational, policy, and technology recommendations to site leadership.
- Ensures our client is billed accurately for security services and conducts weekly billing audits for compliance.
- Monitors compliance with regulatory, fire protection, and safety requirements established by our client.
- Develops and maintains effective communication and coordination with external emergency responders.
- Ensures consistent administration of the client/supplier service agreement and compliance with all applicable our client labor agreements.
- Maintains records in accordance with our client record retention guidelines.
- Ensures confidentiality and discretion of sensitive information.
- Effectively prioritizes and manages multiple responsibilities across resources.
- Recommends management practices to improve workflow, streamline reporting, and reduce costs.
- Responds to all site emergencies, directing security activities and ensuring staff actions align with site procedures and Supplier/our client policies.
- Responds to fire emergencies as part of the site Fire Brigade, assisting with or attempting to extinguish incipient-stage fires using appropriate equipment.
- Ensures incidents are properly reported, documented, and communicated; identifies trends and ensures corrective actions are implemented and followed through.
- Maintains required First Aid and CPR certifications.
- Ensures proper administration of the hot work permit process.
- May supervise security staff performing fire-related functions.
- Reports to designated site leadership and our client's Global Security.
Required Skills/Abilities:
- High school diploma or equivalent (any deviation requires approval from our client's Global Security).
- Minimum of two (2) years of progressively responsible security or related experience; five (5) years preferred.
- Demonstrated knowledge of security operations.
- Ability to solve practical problems and perform duties with limited supervision.
- Strong organizational and workload management skills.
- Analytical skills to interpret complex data and develop sound conclusions or solutions.
- Demonstrated planning, organizational, and project management capabilities.
- Strong verbal and written communication skills.
- Proven leadership and managerial presence.
- Ability to act decisively in emergency situations.
- Ability to physically respond to medical emergencies.
- Ability to support and facilitate organizational change.
- Ability to interact effectively at all organizational levels and across diverse cultures.
- Strong teamwork, diplomacy, and professional judgment.
- Ability to work independently and exercise sound judgment.
- Working knowledge of access control, security, and safety systems.
- Proficiency in Microsoft Office applications.
- Multilingual capabilities are a plus but not required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
- Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
- Time flexibility depending on the needs of the company.
Duties, responsibilities and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
