Customer Account Manager
Twin Falls, ID Territory · Full-Time · Customer Service · Serac
Do you know what it takes to keep a filling line running?
Serac is a global OEM that designs and builds filling, capping, and cup-filling packaging machinery for the food, dairy, beverage, personal care, and chemical industries. We are hiring an Account Manager who owns our existing customers and grows them - selling the tooling, upgrades, retrofits, parts, and service that keep their lines running faster and longer.
️ What you'll do
- Own, retain, and grow a portfolio of existing Serac accounts
- Sell upgrades, retrofits, tooling, spare parts, field service, and maintenance agreements into those accounts
- Partner with operations and engineering stakeholders to solve real production problems
- Draft and execute strategic account plans that drive measurable revenue growth
- Coordinate internally with engineering, applications, service, and parts to deliver for the customer
- Manage your pipeline, forecast accurately, and hit revenue targets
- Travel to customer sites to build the relationships that win the business ️
What you bring
- Solid understanding of the automation and packaging industry
- Bachelor's degree in a relevant field
- 10 years of experience with packaging equipment
- 5 years of experience with filling and capping
- 5 years of experience managing client accounts
- Proven problem-solving, conflict resolution, and negotiation ability
- Strong communication skills and the ability to build lasting client relationships
- Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
- Ability to work independently, multitask, and perform under deadline pressure
Location & travel
This is a territory role based in the Twin Falls, ID area. You must live within about a 4-hour drive of Twin Falls or be open to relocating into that range. Expect 50% or more travel, domestic and international, with a valid passport.
Why Serac
- Salary range $95,000 - $105,000 per year, plus full benefits
- Real ownership - your accounts, your relationships, your revenue
- A technical team that builds the machines you sell, right behind you
- A seat in the heart of Idaho's food and dairy manufacturing corridor
Applicants must be legally authorized to work in the United States now and in the future without visa sponsorship.
