Full-Time Customer Service Advocate (Bilingual Spanish/English Required)
Prov Inc | Sandy, UT
Pay: $16-$19/hour (pay is determined by experience and performance reviews; there is opportunity for growth within the company)
Schedule: Monday-Friday l 1:00PM - 9:30PM (ideal for those who prefer mornings free for school, appointments, or personal responsibilities)
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Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you'll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.
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If you're someone who communicates clearly, enjoys helping people, and wants a reliable weekday schedule, this is a strong opportunity to build valuable customer service and technical skills.
Why join Prov Inc
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Competitive hourly pay: $16-$19
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401(k) with employer match
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Medical, dental, and life insurance (with supplemental options)
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Paid holidays and paid time off
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Paid training and ongoing support
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Breakroom with snacks and beverages
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What you'll do: Help customers navigate testing requirements, schedule exams, and resolve issues - often being the key person who ensures their process goes smoothly.
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Answer inbound calls and assist customers with professionalism and empathy
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Help customers schedule exams and resolve questions or concerns
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Provide clear, accurate information and practical solutions
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Document interactions in the CRM system
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Perform basic technical troubleshooting when needed
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Work with team members to resolve more complex issues
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What you need
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Fluent in both Spanish and English
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Strong communication skills (phone and written)
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Comfortable using computers (typing 30 WPM) and learning new systems
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Reliable, detail-oriented, and able to stay organized in a fast-paced environment
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Nice to have (not required)
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Previous customer service or call center experience
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Experience using CRM systems or similar tools
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Work location: This is a fully onsite position in Sandy, Utah. Applicants should be able to reliably commute or plan to relocate before starting.
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Apply now!
We're actively hiring and reviewing applications daily. If you're ready for a steady role where your communication skills make a real impact, we encourage you to apply.
