Position Summary
Responsible for accurately and efficiently processing insurance claims, primarily Medicaid, Medicare and Medicare and Medicaid HMO’s.
Job Duties
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Monitor the progress of insurance claims from submission to payment.
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Identify and resolve claim denials, rejections, and delays.
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Follow up with insurance carriers to expedite claim payments.
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Review daily electronic billing reports, paper claim submissions, and third-party confirmation reports for errors.
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Make necessary corrections in the billing system to ensure accurate claims.
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Process Medicare RTP claims and denial reports on a daily basis.
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Ensure timely and accurate submission of Medicare credit balance quarterly reports.
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Research outstanding accounts and take appropriate action to secure prompt payment.
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Analyze system-generated reports to identify accounts requiring research.
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Document all resolution activities in the appropriate system and log.
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Alert supervisors or managers of non-payment trends.
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Research partial payments to determine if the appropriate contractual allowance was calculated.
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Initiate corrective action for miscalculated allowances, including collaboration with clinical departments.
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Document results and alert supervisors or managers of trends.
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Complete productivity reports and submit to supervisors within the established timeframe.
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Support the department's customer service and performance improvement goals.
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Collaborate with other staff to enhance patient care and service.
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Maintain strict confidentiality of patient information.
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Performs all other duties as assigned.
Qualifications and Skills
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Excellent customer service skills and problem solving skills.
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Strong analytical and organizational skills.
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Ability to interact with varying cultures and a diverse population.
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Proficient in billing systems and software.
Education, Experience and Certification/Licensure Requirements
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H.S. Graduate
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1-3 years’ experience in hospital or healthcare billing
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Working knowledge of Medicare, Medicaid and HMO billing regulations.