About us
Our mission is to provide access to affordable, quality medical, dental, and other health care services to all residents of Southern California communities, especially the vulnerable population.
Position: Cross-Trained Back Office Medical Assistant, Front Office Assistant & Insurance Enrollment Specialist
Summary: We are looking to fulfill a comprehensive position for a full-time front and back office medical assistant to assist in with insurance enrollment, verifying insurance eligibility, scheduling appointments, answering phone calls, and back office medical duties. Bilingual English/Spanish strongly preferred. At least 1 year of medical back office and insurance enrollment experience required.
Key Position Responsibilities:
- Front Office Duties: Welcome patients and visitors by greeting them in person or over the telephone; answer or direct inquiries; efficiently schedule appointments; remind patients of upcoming appointments; register and check in patients in a timely manner; prepare necessary documentation for patient visits; notify providers of patient late arrivals; reschedule late-arriving patients when necessary; verify insurance eligibility and benefits; and perform other duties as assigned.
- Insurance Enrollment Duties: Assist with community outreach and provide enrollment assistance for Medi-Cal, CalFresh, Covered California, and other eligible health and social service programs. Educate patients on available benefits, complete enrollment applications, and maintain accurate documentation. Perform other duties as assigned.
- Medical Back Office Duties: Prepare exam rooms and patients for examinations; obtain and document vital signs and patient medical history; assist providers during examinations and treatments; perform vision and hearing screenings, as appropriate; collect and prepare specimens for laboratory testing; administer immunizations and injections in accordance with provider orders and organizational policy; perform point-of-care testing; prepare, clean, and sterilize medical equipment and instruments; perform wound care and dressing changes as directed; coordinate referrals and follow-up care; provide patient education under provider direction; maintain accurate documentation in the electronic health record; and perform other related duties as assigned.
Skills and Qualifications:
- Medical front office reception experience
- Valid Medical Assistant Certificate
- Experience with patient insurance and eligibility
- Experience with referrals and authorizations
- Able and comfortable translating, if bilingual
- Excellent verbal, telephone and communication skills
- Experience working with Microsoft Office and possesses strong computer skills
- Experience with electronic health record systems (EPIC, OCHIN)
- Can adjust to new environments easily and willing to learn new skills
- Can manage individual responsibilities with little or no direction
- Willing to work daily and be present for entire office hours
- Ability to use good judgment and seek appropriate resources in difficult or stressful situations
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- insurance enrollment: 1 year (Preferred)
- Front office medical: 1 year (Required)
- Back office: 1 year (Required)
Language:
Work Location: In person
