Shift:
Second Shift. Monday through Friday. Begins at 3:00 PM and typically ends at midnight or later. Manager should anticipate arriving at work between 1:45 - 2:00 PM to begin pre-shift/changeover activity. Anticipate working at least one weekend/month
Reports to:
Program Manager
Employment Status:
Full-Time | Direct Hire
Supervisory Responsibilities:
Yes. Two direct reports and 40 to 60 indirect associates between departments on 2nd shift
Location:
Tobaccoville, NC
Salary/Benefits:
$75,000 to $85,000 annually. Incentive opportunity up to $8,000 annually, paid quarterly based on client-determined key performance indicators.
The 2nd Shift Onsite Manager provides high-level, floor-based leadership for an intricate manufacturing operation at the client’s site. The position leads 7 departments that are spread across 2 floors, with responsibility for 2 direct reports and 40 to 60 indirect associates. This role serves as a client-facing WorkForce leader who owns safety, staffing, retention, GMP compliance, production execution, and process improvement while identifying practical ways to improve efficiency and reduce operational cost.
Client Relationship Management:
- Act as the primary WorkForce contact for operational and staffing matters within the assigned departments
- Maintain daily communication with client leaders to understand priorities, respond to needs, communicate risk, and align execution with customer expectations
- Provide clear updates on staffing, safety, employee performance, retention, and operational issues
- Balance customer responsiveness with sound judgment and escalate concerns that affect safety, quality, policy, or program performance
Onsite Operations Management:
- Lead second shift operations across approximately seven departments and two floors, including production, shipping and receiving, laboratory, quality, sanitation, and support functions
- Maintain a continuous, visible presence on the manufacturing floor; this role is not office based except for necessary coaching, performance, disciplinary, and administrative responsibilities
- Conduct regular floor walks to monitor production flow, housekeeping, sanitation, employee coverage, work execution, and adherence to GMP, safety, and client requirements.
- Establish clear priorities across departments and independently resolve routine operational needs with the team
- Support the 3:00 PM changeover meeting and work through production requirements, including extended weekday coverage and weekend support based on client workload
Onsite Staffing Management:
- Directly supervise two supervisors and provide functional leadership to approximately 40 to 60 associates
- Coach, mentor, train, and hold supervisors, leads, and associates accountable for attendance, performance, conduct, safety, retention, and client expectations
- Partner with the recruitment team to maintain staffing coverage and resolve onboarding, assignment, attendance, and coverage gaps
Employee Relations and Performance Management:
- Lead employee relations conversations, resolve conflicts, and maintain a professional, respectful workplace
- Implement performance improvement plans and disciplinary action consistent with company policy, documentation standards, and client requirements
Operational Excellence:
- Evaluate processes through floor observation, performance data, time studies, and team input to identify safe, practical improvements
- Support continuous improvement efforts that strengthen production efficiency, quality, workflow, staffing effectiveness, and cost performance
- Encourage teams to work smarter, eliminate avoidable inefficiency, and meet operational expectations without sacrificing safety, quality, or employee engagement
- Own execution against the client scorecard and support success in safety training, operational execution, staffing, headcount management, and retention
- 10 or more years of progressive manufacturing or operations management experience with responsibility for multiple departments, frontline leaders, and hourly associates
- Demonstrated ability to lead complex, high-volume manufacturing operations with overlapping production priorities
- Thorough knowledge of GMP, safety, quality, sanitation, production flow, staffing, and performance management
- Experience supporting shipping and receiving, laboratory, quality, or production functions preferred. Similar cross-functional manufacturing leadership will be considered
- Evidence of a continuous improvement mindset, including process mapping, time studies, staffing analysis, Lean/6S principles, cost reduction, or productivity improvement
- Strong decision-making skills and ability to work independently with limited support during second shift; you will be highest leader on your shift
- Excellent verbal and written communication skills, client-facing professionalism, floor credibility, attention to detail, and ability to hold others accountable
- Ability to work fully onsite, a second shift schedule, extended weekday coverage, and one to four weekends per month based on production needs
- Ability to meet client site PPE and appearance requirements, including steel toe footwear and site-specific hair and jewelry restrictions.
- Scorecard: safety training and execution, staffing and headcount coverage, employee retention, operational execution, and client satisfaction.
- Incentive eligibility is based on scorecard performance and is paid quarterly when targets are achieved.
Physical Demands:
- Position requires frequent walking and standing across two floors of a manufacturing site and may require occasional lifting of up to 50 pounds, bending, stooping, kneeling, reaching, and climbing stairs
- Position requires the ability to wear required personal protective equipment and navigate active manufacturing areas safely
- 100% onsite in a high-volume manufacturing environment. The role requires extensive floor coverage and comfort with dust, strong odors, cleaning and sanitation activity, noise, and fluctuating production demands
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. All employees may have other duties assigned at any time.
WorkForce Unlimited has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the associate's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
