Company Name: Denscot Pool & Spa
Position: Account Manager
Pay Range: $40K - $45K A Year! Base + Performance Bonus
Compensation Breakdown:
- Hourly Rate: $19 - $21 Based on experience!
- Annually: $40K - $45K A Year! Base + Performance Bonus
- Performance based bonuses
Location: Goshen, CT
Schedule:
- Full-Time
- Monday - Friday 8 hour shift
- Rotating Saturdays
Benefits:
- Health Insurance
- 401k
- Employee discount
- Health Savings account
- Paid Time Off
- Tuition reimbursement
- Company swag
- Company Outings & Events
- Career path/growth
- Professional Development
- Create a Enjoyable Lifestyle
- Personal Development
Requirements:
- Excellent customer service and communication skills
- Professional, friendly phone demeanor
- Strong organization and attention to detail
- Ability to multitask and prioritize in a fast paced office
- Comfortable using email, scheduling software, and basic office systems
- Reliable, punctual, and team oriented
Preferred
- Prior customer service or office experience
- Experience in a home services or swimming pool company
- Familiarity with scheduling or dispatching technicians
Position Summary:
Step into a full-time Account Manager opportunity earning $40K–$45K annually + performance bonuses with an award-winning luxury pool company serving elite clients for over 30 years. In this role, you will be the central point of coordination, ensuring seamless scheduling, polished communication, and premier service that reflects our high standards and lifestyle-driven brand.
We’re seeking a confident, detail-driven professional who thrives in a fast-paced environment while contributing to a supportive, family-focused team culture. The ideal candidate brings integrity, accountability, and a competitive drive to win together — someone who values growth, professionalism, and helping create enjoyable lifestyles one property at a time.
Core Responsibilities:
Customer Communication
- Answer incoming phone calls, emails, and messages in a professional, friendly manner
- Assist customers with questions about pool services, maintenance, scheduling, and general inquiries
- Communicate timelines and expectations clearly
- Handle customer concerns with patience and professionalism, escalating issues when needed
Scheduling & Coordination
- Schedule service appointments, repairs, and inspections
- Coordinate between customers, service technicians, and field teams
- Update schedules as needed due to weather, staffing, or project changes
- Confirm appointments and follow up as required
Administrative Support
- Enter and update customer information accurately
- Maintain organized customer records, service notes, and work order files
- Assist with billing, invoicing, and documentation as needed
- Support office staff with general administrative tasks
- Maintaining current client base
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition reimbursement
Work Location: In person
