Busy 9 practitioner family practice has an immediate need for a customer service oriented care manager for a full time position. This position is available for a Registered Nurse only.
Hours are Monday through Friday, 8:00 to 4:30 pm.
Duties will include, but are not limited to the following:
- Care coordination
- Transitions of care management
- Chronic condition care management
- Communicating medical information between patient and physician
- Medication reconciliation
- Providing lab/test results to patients via letters, portal communication and telephone
- Handling triaged phone calls
This is a 100% desk position. The right candidate will be able to create a friendly relationship with the patients and be able to communicate all medical questions and concerns as directed by the physician. Patients must remain the center of focus.
Candidate should have computer skills and be prepared to deliver 5 star customer service. Candidate should be a consummate organizer, a self-starter, focused on the needs of patients, providers and colleagues. The appropriate candidate will have the ability to interact with tact, diplomacy and intelligence in a busy environment. We are seeking a true team player. Must have a "can do" attitude and be energetic and upbeat. Bring your sense of humor, poise, civility, professionalism; and the acumen to keep patients and their families delighted to continue with our services.
We have a terrific group of providers and staff who will work with you to become your best. We are a smoke free environment and offer a full suite of benefits, including:
- Health insurance
- Dental Insurance
- Vision Insurance
- Paid time off
- Retirement plan
Newly hired employees are expected to pass a drug screening and background check before their first shift begins.
Any newly hired Care Manager will be required to complete complex care management training through the Michigan Institute for Care Management and Transformation. This will be made available to you as part of your employment.
Practice currently cares for 150-200 patients per day.
Salary will be commensurate with state and national benchmark data based on experience and credentials.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
