Gatehouse Administration Center
Summary
Performs a variety of professional duties required to provide professional technical support for one or more computer applications for a specific organizational or divisionwide clientele; trains end-users.
Qualifications
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Any combination of education and experience equivalent to an associate degree in computer science or information systems with courses in a field related to the assigned organization or clientele.
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One (1) year of experience in information technology support.
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Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
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Knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization to support the functions of the assigned organization or clientele.
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Analytical ability.
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Ability to develop and design reports and manage data.
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Ability to communicate effectively, both orally and in writing.
Major Duties/Essential Functions
- Displays knowledge of and/or has responsibility for all facets of one or several applications specific to an organization or divisionwide.
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Performs routine technology tasks.
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Conducts functional application design and development to meet the needs of end-users.
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Makes enhancements and modifications to functional applications.
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Supports hardware and software related to functional applications.
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Prepares system documentation in non-technical terms for users.
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Prepares and updates rules and regulations with respect to functional applications.
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Maintains user accounts and security.
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Develops and designs reports; manages data.
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Develops functional requirements and performs acceptance testing for new systems or programs developed internally or by commercial vendors to ensure that users' unique requirements are met.
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May act as a liaison for internal technology activities.
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Runs reports and queries.
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Provides both formal and ad hoc training to end-users.
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Maintains a hotline.
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Troubleshoots and resolves difficulties encountered by users.
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Performs related duties as required or assigned.
Work Environment/Physical Requirements
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Salary Range
$77,369 - $134,290
Salary Grade
[Salary Information]
Unified Scale-Schedule B/Grade 002-FEU-OP
Office
Chief Experience and Engagement Office
Contract Length
260-Day Contract
Percent Full-Time
Full Time
Job Type
Information Technology
