Summary of Job Scope and Expectations:
The Operations Leader (OL) position is responsible for the successful operations of a single store, with accountability for:
- Ensuring Workability, Intensity & Integrity
- Upholding high Operations standards and being the best
- Achieving store financial targets
- Being a Team Builder & Trusted Leader: Managing and directing the work of store Associates
- Recruiting and hiring store Associates
- Training, coaching, developing, and disciplining store Associates
- Providing for the safety and security of Guests and Associates
- Building emotional connection with Guests through Food, Service & Ambiance
- Responding to Guest and Associate complaints and consulting with other company resources as necessary
- Ensuring the delivery of exceptional Guest experiences
- Promoting brand awareness
- Community Outreach
- The OM manages a successful store in fulfillment of the Panda 2020 vision. Essential functions: The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.
