We are seeking an experienced and highly motivated Community Manager to oversee the daily operations of a multifamily apartment community in Carlsbad, New Mexico. The ideal candidate will have a strong background in property management, resident relations, leasing, financial performance, and team leadership. Experience with Yardi property management software is required.
This position plays a critical role in maintaining occupancy, maximizing collections, controlling expenses, and ensuring excellent resident satisfaction while protecting and enhancing the value of the asset.
Key Responsibilities:
Property Operations
- Oversee all day-to-day operations of the apartment community.
- Ensure the property is maintained in a clean, safe, and professional manner.
- Conduct regular property inspections and identify operational, maintenance, or safety concerns.
- Coordinate with maintenance staff to ensure timely completion of work orders and unit turns.
- Monitor vendor performance and oversee service contracts.
Leasing & Occupancy
- Drive occupancy through effective leasing, marketing, and resident retention strategies.
- Manage all leasing activities, including prospect follow-up, applications, move-ins, renewals, and move-outs.
- Monitor market conditions and recommend rental rate adjustments.
- Maintain strong resident relationships and resolve resident concerns professionally.
Financial Management
- Manage rent collections and delinquency follow-up.
- Monitor accounts receivable and assist with eviction processes when necessary.
- Review and approve invoices, purchase orders, and property expenses.
- Assist with preparation and execution of annual operating budgets.
- Analyze monthly financial reports and identify opportunities to improve NOI.
Yardi Administration
- Maintain accurate resident, lease, and financial records within Yardi.
- Process move-ins, move-outs, renewals, and resident ledger adjustments.
- Generate occupancy, delinquency, leasing, and financial reports through Yardi.
- Ensure all data entered into Yardi is accurate and up-to-date.
- Utilize Yardi to track work orders, resident communications, and property performance metrics.
Team Leadership
- Supervise and support onsite maintenance personnel.
- Foster a positive, accountable, and results-driven work environment.
- Assist with hiring, training, and performance management of onsite staff.
- Conduct regular team meetings and establish clear operational priorities.
Compliance
- Ensure compliance with company policies, Fair Housing regulations, and applicable local, state, and federal laws.
- Maintain proper resident files and documentation.
- Ensure all notices, lease documentation, and reporting requirements are completed accurately and timely.
QualificationsRequired
- Minimum 3 years of multifamily property management experience.
- Prior experience as a Community Manager, Property Manager, or Assistant Manager in multifamily housing.
- Strong working knowledge of Yardi Voyager or similar property management software.
- Experience managing rent collections, delinquency, leasing, and resident relations.
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Excellent organizational, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Experience managing Class B or Class C multifamily communities.
- Experience overseeing maintenance staff and vendors.
- Knowledge of New Mexico landlord-tenant regulations.
- CAM, ARM, CPM, or other industry certifications.
Performance Expectations
Success in this role will be measured by:
- Occupancy performance
- Delinquency reduction
- Resident retention and satisfaction
- Timely completion of work orders
- Effective expense management
- Accurate Yardi reporting and recordkeeping
- Overall property financial performance
Pay: $20.00 - $26.00 per hour
Work Location: In person
