ARE YOU LOOKING TO LAUNCH A CAREER?!
Look no further than Renewal by Andersen of Western New York!
We are currently looking to fill a role as one of our Customer Care Representatives!
About Us:
At Renewal by Andersen of Western New York, we believe in transforming homes and lives through exceptional service and quality. Our Customer Care Representatives are the heartbeat of our organization, ensuring a seamless transition from sale to installation and delivering unparalleled customer experiences through our Signature Service.
Position Overview:
We are on the lookout for an enthusiastic and results-driven Customer Care Representative to join our vibrant team. In this pivotal role, you will empower homeowners by providing top-tier support, facilitating smooth communication across departments, and ensuring every project is executed flawlessly.
Key Responsibilities:
- Engage: Be direct contact with homeowners in their buying experience.
- Organize: Schedule installation appointments and job site visits, ensuring everything runs like clockwork.
- Track: Maintain a detailed daily task list for homeowners, ensuring timely follow-ups that exceed expectations.
- Collaborate: Communicate seamlessly within the office, supporting various departments and fostering teamwork.
- Correspond: Generate clear and effective correspondence to keep all stakeholders informed and engaged.
- Guide: Provide accurate information to homeowners, directing them to the right departments for swift resolutions.
- Log: Meticulously document all communications in the rForce system for effective tracking and accountability.
- Manage: Juggle multiple projects simultaneously with precision and attention to detail.
- Coordinate: Track inventory and receive products into our computer systems, ensuring seamless operations.
- Support: Collaborate with warehouse personnel on inventory, deliveries, and product preparations for scheduled jobs.
- Execute: Work directly with installation managers to ensure all installations have the necessary resources for success.
- Follow-Up: Conduct thoughtful follow-up calls with homeowners to recap their installation experience and gather feedback.
- Survey: Send and track customer satisfaction surveys, turning insights into actionable improvements.
Qualifications:
- Experience: Proven track record in customer relations or support roles.
- Time Management: Exceptional skills in multitasking and prioritizing effectively in a fast-paced environment.
- Detail-Oriented: Keen attention to detail and strong problem-solving capabilities.
- Communication: Excellent written and verbal communication skills that inspire trust and clarity.
- Organization: Strong office organization and planning skills that drive efficiency.
- Tech-Savvy: Proficient in MS Office 365 and adept at typing.
- Adaptable: Ability to embrace new procedures and tracking systems with ease.
- Motivated: A proactive, self-starter with a relentless drive to succeed.
What We Offer:
- Training: Comprehensive onboarding to ensure you are well-versed in our products and practices.
- Growth: Exciting opportunities for professional development through workshops, both virtual and in-person.
- Culture: A supportive team environment that fosters initiative, creativity, and collaboration.
Join Us:
If you are a passionate individual ready to make an impact in customer care and thrive in a dynamic environment, we want to hear from you! Apply today to be part of the Renewal by Andersen family and help us redefine excellence in home improvement.
Renewal by Andersen of WNY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Rochester, NY 14613 (Required)
Ability to Relocate:
- Rochester, NY 14613: Relocate before starting work (Required)
Work Location: In person
